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Business Systems Administrator
Rye Brook, NY
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Title: Business Systems Administrator

Summary:  As part of a mission centric, locally delivered and nationally powered organization, and as part of the Business Systems Administration team, this role is responsible for designing, building, and maintaining the LLS Back-Office Application portfolio. This individual will work cross-functionally with members of both technical and business staff to help refine user requirements, build out back-office application technology, and deliver best of breed support and administration of an environment including Ceridian Dayforce, Concur Travel & Expense, iCIMS, DocuSign, FLUXX, and other tools. In addition, this position is responsible for maintaining the integrations, support, and integration related upgrades of these systems.


Reports to: Director, Technology Operations

Supervises: Individual Contributor

Leads: Individual Contributor


Duties and Responsibilities:  


• Back-Office Systems Maintenance & Support

  • Operate as a strategic partner with functional business units to understand their business processes; plan for the future, customize, enhance and configure systems accordingly.
  • Deploy, maintain, and enhance integrations with other applications / systems, ensuring data integrity and system compliance.
  • Support and execute the build, test, and deployment of any required customizations, functionality changes or additions.
  • Document, maintain and update system-level customizations.


• Application Analysis and Design

  • Ensure business and functional requirements are properly configured in back-office systems.
  • Support end-user requests for enhancements/changes to increase business processes/efficiencies.
  • Maintain business process flows and update as needed.
  • Partner closely with vendors to ensure best practices are followed, systems are configured optimally, and functioning as efficiently as possible.


• Application testing, documentation and delivery

  • Manage Release Preview business process testing for ongoing systems upgrades.
  • Test application patches/upgrades and or operating system updates as they relate to the back-ofice systems and their integrations.
  • Routinely review inputs / outputs, integrations, requests, and processes to identify inconsistencies and opportunities for improvement.
  • Create and maintain all required documentation for ongoing administration, support, issue resolution, and knowledge transfer related to back-office systems, integrations, and processes.


• Support additional duties as assigned

  • Provide user support for day-to-day issues/questions/training
  • Provide timely and accurate progress reporting
  • Maintain a working knowledge of the LLS mission and programs to promote Organizational initiatives.
  • Other duties as they are assigned



Education & Experience Requirements:  

  • 3+ years of Analyst or Administrator experience in back-office applications, systems configuration, and/or implementation duties.
  • Prior experience with back-office systems (Ceridian Dayforce, Concur Travel & Expense, DocuSign, FLUXX) required. Administrator certifications in one or more of these tools preferred.
  • Knowledge of roles, permissions, custom objects, scripting, workflows, reports, searches, and forms to manage business process requirements.
  • Ability to translate business objectives and user needs into technical configurations and data requirements.
  • Inquisitive nature to figure things out and an independent yet collaborative work ethic.
  • Strong customer service mindset with an eye for detail.
  • Excellent verbal and written communication skills.
  • Bachelor's degree in Technology / Computer Science, or 5+ years of experience with back-office / application administration, performing a similar role with cross-departmental and varying tool responsibility required.



Key Competencies:  

Decision making and judgment

Problem solving

Collaboration

Communication (verbal and written)


 

Physical Demands & Work Environment:

  • Weekend & evening work required occasionally
  • Physical demands are minimal and typical of similar jobs in comparable organizations
  • Work environment is representative and typical of similar jobs in comparable organizations



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