ProSearch Recruiting Partners, an independent franchise of the global leading MRINetwork, known for engineering and executive search for machine tool and automation companies hires for multiple leading OEMs of laser cutting and turning machinery. One of our best known clients is looking for a Field Service Technician to join their well-established team! The Field Service Technician will travel to customer sites for commissioning, integration, and to provide problem solving solutions. Excellent company that offers very strong long-term career potential. Culture here is key and we're looking for the best people to fit our culture!

Field Service Technician

$35.00-$40.00/hour

Must live within 50 miles of a major airport              

90-100% travel required HOME WEEKENDS!

The Field Service Technician will excel with:

• Minimum of 5 years of “field” experience in the service industry, specifically on CNC-, tube bender-, flat sheet-, laser-, or press brake-machines.
• Experience with competitors like Amada, Mazak, Bystronic, or Trumpf is highly preferred.
• Extremely strong mechanical and electrical skills, along with experience using schematics/blueprints.
• Previous PLC experience is required; Siemens specific or programming experience is a plus.
• Proficient in Microsoft Office (Word, Excel, Outlook)
• Able to effectively use the Internet
• Ability to understand and use I/O structure for technical troubleshooting purposes
• Ability to effectively utilize electric/electronic test/measurement equipment
• Must be able to effectively understand, analyze, and resolve technical mechanical or electrical issues based on measured data results
• Proficient in reading and comprehending technical information as presented in equipment manuals or in electronic media
• Ability to accurately document technical data in terms of the steps taken to resolve equipment and product issues
• Ability to communicate technical issues as well as the steps taken to resolve those issues with the company corporate office
• Proven customer service skills with a primary focus on customer relationships
• Highly organized
• Excellent verbal and written communication skills
• Must be able to work effectively with minimal supervision
• Resourceful; able to discern who to call for assistance based on the technical situation at hand
• Must have excellent time management skills
• Effective team player who can work with all levels of team members as well as with all different types and levels of customers

The Field Service Technician will be responsible for

• Supporting the sales staff in servicing company equipment
• Installing new equipment at customer sites
• Providing solutions for service of equipment for customers at the customer site
• Carefully and accurately documenting all service performed on the equipment as well as what service needs are to be accomplished on the equipment in the future
• Maintaining excellent customer service and customer satisfaction
• Demonstrating applicable company software capabilities to the customer
• Preparing timesheets, service reports and installation forms, timely and accurately
• Accurately tracking expenses and completing expense reports in a timely manner
• Maintaining a safe work environment and operate within OSHA/MIOSHA guidelines
• Communicating with other departments as necessary
• Ability to work overtime as required by workload and customer necessity
• Other duties as assigned by management

The Field Service Technician will be rewarded with:

• $35.00-40.00 Hourly Pay
• Overtime available
• Per Diem
• Comprehensive benefits available at a great rate!
• Medical
• Dental
• Vision
• 401k with match
• Company paid long and short-term disability