Title: System Administrator – (Subcontract at an NRI Client)

Through NRI Resource Management Services (RMS), we offer custom talent solutions to help our clients meet their evolving technology and business needs. We help effectively match the right technology professional to their organization, recruiting for contract, contract-to-hire, and direct roles. Our client in (area/region) has an immediate need for a (job title). Please note that this is a (contract/contract to hire/direct hire) opportunity with our client and NOT with NRI.

The System Administrator supports local and remote staff by troubleshooting and maintaining servers, PCs, and peripheral equipment. Collaborates with senior management and support staff on design and implementation of approved projects. Contributes to research and analysis of technology-based processes and systems for identified business objectives. Coordinates activities related to server support and system administration. Provides technical expertise in the areas of systems-related project planning. Works closely with team members to identify and implement resolutions to customer support incidents.

Responsibilities include:

·      Assist in reviewing, planning, evaluating, troubleshooting, recommending, maintaining, monitoring, and installing new and existing Network Computing, Mobile Computing, backup, and data storage systems including related security.

·      Assist in analyzing department practices, budgetary requirements, and performance standards to recommend new systems or revision of established procedures.

·      Assist in studying department methods in order to recommend workflow improvements or implement cost reductions.

·      Assist in defining equipment needs.

·      Providing systems documentation, project tracking and management reporting.

·      Providing level II software and system support and working with outside personnel, when necessary, in order to install and maintain existing and future software products and infrastructure.

·      Installing, configuring, and maintaining operating systems.

·      Installing new software, releases, system upgrades, evaluates and installs patches.

·      Performing system backups and recovery.

·      Assists in examining plans and specifications to determine work procedures, estimate costs and requisition needed materials, tools, supplies and equipment.

·      Detecting, diagnosing reporting, analyzing, and resolving problems associated with server hardware, operating systems, and application software.

·      Working with the Service Desk Manager in the development of procedures for the Deskside Support Technicians.

·      Responsible for the quality of work produced.

·      Other duties outlined by Information and Technology Management.

Qualifications:

·      A bachelor’s degree in a related area and 3-5 years of experience in IT Support or relative training.

·      Knowledge of commonly used concepts, practices, and procedures.

·      Troubleshooting and interpersonal communication skills.

·      Computer software literacy with a strong understanding of desktop and network operating systems.

·      Time-management skills and the ability to establish reasonable and attainable deadlines for resolution.

·      Ability to prioritize and manage several milestones and projects efficiently.

·      Professional written and interpersonal skills are essential when communicating.

·      Willingness to learn.