Tenant Services Representative

Brooklyn, NY

$50,000 - $60,000

Primary Responsibilities:

● Daily: update Vacancy Sheet ie, incoming deposits, move-in and move-outs, contact info, etc.

● Weekly: verify that online listings are active and up to standard; update listings as needed

● Weekly: discuss with Property Manager any slow-moving units, adjust strategy accordingly

● Oversee broker communications

● Process tenant applications

● Oversee tenant communications by phone, email, and online portal chat

● Prepare and issue new leases; lease and voucher renewals

● Onboarding and offboarding new tenants in Rent Manager

● Process maintenance tickets; oversee maintenance-related communications

● Post monthly rent charges, issue statements; record and deposit rent checks

● Oversee collections and communicate with tenants regarding arrears

● Record violations, facilitate resolution and follow status, update records

● Coordinate compliance (inspections, filings, registrations, etc.)

● Oversee parking rentals and records

● Schedule and oversee preventative maintenance

Qualifications:



● Regularly exhibits our company’s core values:

1. Respectful - contributes to a positive and supportive work environment; accepts direction

2. Unpretentious - is humbly confident in their abilities; is genuine and sincere

3. Honest - is straightforward in their communications; takes the extra step to do what is right

4. Focused - is thoughtful and strategic in achieving goals; is both grounded and growth-oriented

5. Results-oriented - owns their responsibilities; “gets it done”

● Effective communication skills, written and verbal; clearly and concisely conveys information

● Excellent customer service skills, very comfortable on the phone with diverse audiences; is an

active and empathetic listener, and good at problem solving

● Strong organizational skills and attention to detail

● Quick learner; punctual and responsible