Tenant Services Representative

Brooklyn, NY

$50,000 - $60,000

Responsibilities:

• Daily: update Vacancy Sheet ie, incoming deposits, move-in and move-outs, contact info, etc.
• Weekly: verify that online listings are active and up to standard; update listings as needed
• Weekly: discuss with Property Manager any slow-moving units, adjust strategy accordingly
• Oversee broker communications
• Process tenant applications
• Oversee tenant communications by phone, email, and online portal chat
• Prepare and issue new leases; lease and voucher renewals
• Onboarding and offboarding new tenants in Rent Manager
• Process maintenance tickets; oversee maintenance-related communications
• Post monthly rent charges, issue statements; record and deposit rent checks
• Oversee collections and communicate with tenants regarding arrears
• Record violations, facilitate resolution and follow status, update records
• Coordinate compliance (inspections, filings, registrations, etc.)
• Oversee parking rentals and records
• Schedule and oversee preventative maintenance

Qualifications:



• Regularly exhibits our company’s core values:

1. Respectful - contributes to a positive and supportive work environment; accepts direction

2. Unpretentious - is humbly confident in their abilities; is genuine and sincere

3. Honest - is straightforward in their communications; takes the extra step to do what is right

4. Focused - is thoughtful and strategic in achieving goals; is both grounded and growth-oriented

5. Results-oriented - owns their responsibilities; “gets it done”

• Effective communication skills, written and verbal; clearly and concisely conveys information
• Excellent customer service skills, very comfortable on the phone with diverse audiences; is an active and empathetic listener, and good at problem solving
• Strong organizational skills and attention to detail
• Quick learner; punctual and responsible