Operations Manager - Special Needs Program

NYC

$120,000 - $150,000

The Operations Manager plays a pivotal role in overseeing and ensuring the smooth execution of regular programs, special events, and projects for our client. This position is responsible for managing the day-to-day operations, overseeing staff, implementing a variety of programs and events, providing administrative support, and assisting with fundraising. The Operations Manager will work closely with the Director, executing the vision to support the overall success and expansion of services for our clients and families. The Operations Manager should have a deep understanding of the Chassidish community to be able to work successfully and connect with the team, volunteers, clients, and families.

Duties and Responsibilities:

Management:

• Manage programming staff.
• Provide training and supervision for department staff in day-to-day operations.
• Supervise and coordinate the department’s workflow and operations.
• Lead the design, development, and implementation of all programs.
• Manage purchasing activities, maintaining quality, budget, and inventory.
• Contribute to the expansion and enhancement of services provided to clients and families.
• Provide strategic oversight of various programs, ensuring the Program Manager effectively recruits families, delivers high-quality programming, and meets community needs.
• Requires occasional evening and weekend work and travel.
• Assist with ad hoc assignments as needed.

Events:

• Oversee the planning, organization, logistics, and execution of all regular and special programs, projects, retreats, and events.
• Oversee the coordination of volunteers and clients, including transportation, respite, and programming.
• Supervise volunteer activities, including recruitment within Chassidish communities, facilitating connections between volunteers and families for respite care, and planning/executing volunteer appreciation events.
• Collaborate to coordinate large seasonal events, large parties, and Shabbatons.
• Support the management of their social media presence.

Data:

• Accurately enter all data and update all activities in Salesforce, ensuring information is current, comprehensive, and timely.
• Maintain the integrity of the Salesforce database by regularly updating client interactions, service activities, and other relevant information.
• Utilize Salesforce to generate and analyze reports, providing insights and recommendations to improve service processes.

Fundraising:

• Assist in fundraising initiatives and efforts.

Experience: 

• 3-5 years related work experience
• Professional Skills
• Proficient computer skills
• Must speak Yiddish and English
• Ability to work independently and lead a team
• Excellent time management skills and the ability to prioritize 
• Ability to multi-task and execute projects in a timely manner