Scheduling Manager - 3318602

Lakewood, NJ

$90,000 - $120,000

Our client is a security company seeking a highly organized and proactive Scheduling Manager to oversee the day-to-day and long-term scheduling needs of their 250+ security personnel across NJ, NY, and PA. This individual will be the central point of contact for shift coverage, call-outs, and time-off coordination - ensuring that every post is properly staffed and every guard is fully briefed on their responsibilities.

Responsibilities:

• Manage and maintain schedules across all company sites, ensuring full coverage at all times
• Respond to last-minute call-outs and no-shows, utilizing internal resources to fill shifts quickly
• Supervise and coordinate with an offshore scheduling support team; ensure proper delegation and escalation
• Work closely with the COO to improve and streamline scheduling processes
• Train and onboard staff on scheduling protocols and post responsibilities
• Monitor and manage shift changes, time-off requests, and special coverage needs
• Use and adapt to scheduling software (currently TrackTik, with transition expected)

Qualifications:

• Proven ability to stay calm and effective under pressure
• Excellent communication and leadership skills
• Strong attention to detail with a problem-solving mindset
• Prior experience in scheduling or staffing management preferred
• Familiarity with the security industry is a plus

While the core schedule is 9am-5pm, this role requires flexible availability and ownership of 24/7 coverage responsibilities. However, with the support of a trained offshore team, the after-hours workload is expected to be minimal if properly managed.