Operations Manager

Lakewood NJ

$125,000 - $150,000

Our client is seeking an experienced Operations Manager to lead and oversee four teams, each consisting of 10 members, in a dynamic and fast-paced environment. The Operations Manager will be responsible for designing, implementing, and monitoring processes and Key Performance Indicators (KPIs) to ensure operational efficiency, team accountability, and achievement of organizational goals. This role requires strong leadership, strategic planning, and process optimization skills to drive performance and foster a culture of continuous improvement.

Responsibilities:

• Team Leadership and Management:
• Manage and mentor four teams of 10 employees each, fostering a collaborative and high-performance work environment.
• Provide clear direction, set expectations, and conduct regular performance evaluations to ensure team alignment with company objectives.
• Facilitate team training and development to enhance skills and ensure adherence to processes.
• Process Development and Implementation:
• Design and document standardized operating procedures to streamline workflows and improve efficiency across all teams.
• Identify areas for process improvement and implement solutions to enhance productivity and quality of output.
• Ensure all team members are trained on new processes and maintain compliance with established protocols.
• KPI Development and Monitoring:
• Develop measurable and relevant KPIs to track team and individual performance in alignment with organizational goals.
• Regularly analyze KPI data to assess team performance, identify trends, and address underperformance promptly.
• Report KPI outcomes to senior management, providing actionable insights and recommendations for improvement.
• Operational Oversight:
• Ensure teams adhere to established processes and meet or exceed KPI targets.
• Monitor daily operations to maintain workflow efficiency and resolve operational bottlenecks.
• Collaborate with cross-functional departments to align operations with broader company objectives.
• Continuous Improvement:
• Drive a culture of continuous improvement by encouraging feedback and implementing innovative solutions.
• Conduct regular audits of processes and performance metrics to ensure ongoing optimization.

This is a full-time in-office position