Training and Support Specialist

Spring Valley, NY

$65,000-$80,000

The eClinical Works Training and Support Specialist is responsible for the effective development and support of the eClinicalWorks EMR system, comprehensive training, and technical support to end-users. This role requires a deep understanding of healthcare workflows and IT expertise to ensure that healthcare providers and staff can utilize the eCW system efficiently and effectively in their daily operations.

Responsibilities:

• Supports and implements the organization’s vision, mission, and values
• Provides comprehensive training and technical support to end-users
• Facilitates training sessions, assists with system implementation, troubleshoots technical issues, and ensures efficient utilization of EMR software
• Optimizes the EMR system’s functionality and user experience
• Conducts group or individual training sessions to educate end-users (existing employees and new hires) on eCW functionalities, workflows, and best practices
• Develops and updates training materials, including user manuals, guides, and presentations
• Coordinates with all departments to implement documented workflows to be trained
• Evaluates current processes to improve efficiency and quality, and ensures consistency of methods and practices at each site
• Provides guidance on system configuration, access rights, and security protocols
• Functions as EHR/EMR super user performing admin tasks such as adding, deleting, or modifying employees, offices, visit note templates, letter templates, provider schedules, audit management, e-prescription setup (medications, pharmacies), creating custom reports, and other admin related tasks
• Identifies opportunities to enhance user experience and streamline workflows within the EMR system and remains abreast of new functionality and system changes
• Acts as a liaison between clinical, front office, administrative, and informatics technology team
• Develops strategies and best practices to incorporate into future information systems and policies
• Maintains knowledge of the Uniform Data Set (UDS)
• Perform other duties, as assigned

Qualifications:

• Bachelor’s degree in Business Information Systems, Computer Science, or Healthcare Informatics; minimum of 3 years hands-on experience with electronic medical/health record (EMR or EHR) systems, or the equivalent combination of education and experience
• Experience in delivering training sessions or providing technical support in a healthcare setting
• Strong problem-solving and analytical skills with the ability to troubleshoot technical issues
• Strong technical and numerical skills with advanced Excel skills
• Certification in eClinicalWorks preferred



Note:

This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.