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Desktop Support Analyst - 1637541
Newark, NJ
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Desktop Support Analyst

Newark, NJ

$70,000 - $80,000


Provide support to office and field staff via e-mail, phone, and in person, escalating issues when necessary. Will be primary IT point-of-contact for the Company’s Newark office and will assist IT team in supporting users and infrastructure in other company offices. Requirement to work in the Newark office Monday – Thursday, with option for Friday as remote day.


Responsibilities:


  • Provide Level 1 and 2 desktop and software support
  • Ensure that all procedures and infrastructure are fully documented
  • Escalate problems (when needed) to 3rd party vendors, team leader, or manager, and track until resolution
  • Perform user and asset management tasks
  • Build/deploy equipment to company standards
  • Monitor work emails after hours for any emergencies, and be available to provide out of hours support by taking part in the callout roster
  • Participate in global IT projects


Qualifications:


  • Minimum of 5 years of experience as a Desktop Support Analyst or comparable support position
  • Excellent oral and written communication skills
  • Ability to work independently, as well as the ability to follow and act on instructions via remote communications such as email, phone calls, etc.
  • Ability to define problems, collect data, establish facts, and draw valid conclusions
  • Ability to write routine reports and correspondence
  • Knowledge of Active Directory, Networking, MS Exchange, MS Office, Printers, Mobile Devices


Preferred:

  • CompTIA A+ / Network + or MCP Certifications
  • Knowledge of Mac OS X



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