Desktop Support Analyst

Newark, NJ

$70,000 - $80,000

Provide support to office and field staff via e-mail, phone, and in person, escalating issues when necessary. Will be primary IT point-of-contact for the Company’s Newark office and will assist IT team in supporting users and infrastructure in other company offices. Requirement to work in the Newark office Monday – Thursday, with option for Friday as remote day.

Responsibilities:

• Provide Level 1 and 2 desktop and software support
• Ensure that all procedures and infrastructure are fully documented
• Escalate problems (when needed) to 3rd party vendors, team leader, or manager, and track until resolution
• Perform user and asset management tasks
• Build/deploy equipment to company standards
• Monitor work emails after hours for any emergencies, and be available to provide out of hours support by taking part in the callout roster
• Participate in global IT projects

Qualifications:

• Minimum of 5 years of experience as a Desktop Support Analyst or comparable support position
• Excellent oral and written communication skills
• Ability to work independently, as well as the ability to follow and act on instructions via remote communications such as email, phone calls, etc.
• Ability to define problems, collect data, establish facts, and draw valid conclusions
• Ability to write routine reports and correspondence
• Knowledge of Active Directory, Networking, MS Exchange, MS Office, Printers, Mobile Devices

Preferred:

• CompTIA A+ / Network + or MCP Certifications
• Knowledge of Mac OS X