Director of Intake & Enrollment

Brooklyn, NY

$100,000 - $150,000

Key Responsibilities:

• Lead and oversee all Intake & Enrollment operations across all lines of business.
• Supervise Enrollment Agents, Intake & Enrollment Specialists, Disenrollment Specialists, Member Retention staff, Team Leads, and Regional Supervisors.
• Drive membership growth through enrollment, retention, and community outreach initiatives.
• Build and maintain strong relationships with community organizations and stakeholders.
• Ensure individuals and families receive education and guidance regarding available services and programs.
• Monitor enrollment pipelines, member retention, and disenrollment processes.
• Track and report enrollment activity, outreach efforts, and performance metrics.
• Oversee community outreach events and staff engagement throughout the service area.
• Ensure compliance with company, state, and federal regulations, including CMS and DOH guidelines.
• Manage escalated enrollment, retention, and member service issues.
• Collaborate with state and federal agencies to resolve pending approvals and enrollment matters.
• Assist individuals and families with Medicare and Medicaid enrollment processes.
• Foster a culture of accountability, professionalism, and high performance across the department.



Qualifications:

• Experience managing intake, enrollment, outreach, retention, or related healthcare/community services teams.
• Strong knowledge of Medicare and Medicaid enrollment processes.
• Familiarity with CMS and Department of Health (DOH) regulations and guidelines.
• Knowledge of social services and community-based programs.
• Excellent leadership, communication, and interpersonal skills.
• Strong organizational, reporting, and project management abilities.
• Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint) and related software.
• Ability to work effectively with diverse populations and community stakeholders.