Position Summary
The Inside Sales Representative is responsible for driving profitable sales growth by developing new business opportunities, expanding existing customer relationships, and providing exceptional sales support for our line of tamper-evident security seals and related products.
This position serves as the primary point of contact for customers, managing the sales process from initial inquiry through quotation and order placement while working closely with customer service, production, engineering, supply chain and management.
The candidate must have previous experience selling security seals, tamper-evident products, or related industrial products and understands the applications, customer requirements, and industries that utilize these solutions.
This individual is highly motivated, customer-focused, and comfortable proactively engaging customers to identify opportunities and grow revenue.
Key Responsibilities
- Prospect and generate new business through outbound calls, email campaigns, referrals, and targeted market research.
- Develop and maintain strong relationships with existing customers while identifying opportunities to increase sales and expand product usage.
- Prepare accurate quotations, pricing proposals, and product recommendations in a timely manner.
- Follow up on quotations to maximize conversion rates and secure new orders.
- Reactivate dormant accounts and identify opportunities to win back previous customers.
- Educate customers on security seal products, applications, regulatory requirements, and best practices.
- Coordinate with engineering, production, purchasing, and customer service to ensure customer expectations are met.
- Follow call plans and sales cadences to ensure consistent outreach and follow-up.
- Maintain accurate customer records, opportunities, and sales activities within the CRM system.
- Monitor customer purchasing trends and proactively recommend additional products or inventory solutions.
- Participate in sales meetings, product training, and continuous improvement initiatives.
- Represent the company professionally while delivering exceptional customer service throughout the sales process.
Additional Responsibilities
- Perform other duties as assigned. Responsibilities may evolve as business needs change, and this description is not intended to include every task required of the position.
Success Metrics
- Sales revenue growth
- Growth of existing customer accounts
- New customer acquisition
- Call-to-Quote-to-order conversion rate
- Reactivation of inactive accounts
- Gross margin performance
- Customer retention and satisfaction
- CRM accuracy and pipeline management
- Response time to customer inquiries and quote requests
Required Qualifications
- Bachelor's degree preferred or equivalent sales experience.
- 5+ years of inside sales or account management experience, within the security seals industry.
- Demonstrated experience selling to industrial distributors, transportation companies, logistics providers, utilities, government agencies, cash handling, food processing, or other markets utilizing security seals.
- Strong consultative selling and relationship management skills.
- Excellent verbal and written communication skills.
- Proven ability to identify customer needs and recommend value-added solutions.
- Experience preparing quotations and negotiating pricing.
- Highly organized with exceptional attention to detail.
- Experience using CRM software (HubSpot, or similar) and Microsoft Office.
- Self-motivated with the ability to manage multiple priorities in a fast-paced manufacturing environment.