Service Manager – Higher Education Food Service

Join a distinguished organization with a proud legacy of academic excellence and community impact. With a history spanning over 170 years, this institution continues to set the standard in higher education while fostering an inclusive environment that values diversity, innovation, and service to others.

Position: Service Manager

Concept: University Dining Services

Salary: $62,000-68,000

Job Qualifications

• Bachelor's degree in hospitality management or related field (or equivalent professional experience)
• Demonstrated experience in a supervisory capacity within the food service industry, ideally in high-volume, customer-facing environments
• Strong customer service expertise with proven ability to resolve complaints and address concerns effectively
• Excellent organizational skills with the ability to manage multiple priorities during peak service periods
• Proficiency in point-of-sale (POS) systems and Microsoft Office Suite
• Outstanding interpersonal and communication abilities
• Strong conflict resolution and problem-solving capabilities

Job Responsibilities

As the Service Manager, you will oversee all front-of-house dining operations, ensuring an exceptional experience for students, faculty, and staff. This Service Manager position requires implementing and maintaining elevated customer service standards across all dining facilities.

In this Service Manager, you will supervise, train, and schedule service staff while promoting a culture of teamwork, professionalism, and adherence to established service protocols. You'll monitor service quality consistently to ensure compliance with university guidelines and industry best practices.

The Service Manager will address customer feedback promptly and professionally, utilizing strong conflict resolution skills to maintain a positive dining atmosphere. Additionally, you'll collaborate closely with kitchen and procurement teams to manage inventory of service items—including utensils, dishware, and condiments—ensuring adequate supply levels while minimizing waste.

Competitive Benefits Package

• Comprehensive Health, Dental, and Vision Insurance
• Generous Paid Time Off
• 401(k) with up to 4% employer match
• Short-term and Long-term Disability Coverage
• Tuition Reimbursement
• Employee Referral Program
• Pet Insurance
• Exclusive Discounts on Hotels, Travel, Tickets, and Restaurants
• Discounted meal plans available for employees and their relatives attending any of our HBCU client locations

Ready to advance your career in food service management? If you're a dedicated hospitality professional seeking to make a meaningful impact in a university dining environment, we want to hear from you. Email your resume directly to matt@geckohospitality.com for immediate consideration.