Service Manager

Davenport, Iowa

Pay 65k to 75k

Department:  Operations

Job Status:  Full Time

FLSA Status:  Exempt

Reports To:  Managing Partner

Positions Supervised:  Front of House (FOH) staff

POSITION SUMMARY

Accountable for all FOH operations and is responsible for purchasing, receiving, and presentation of all food products in a timely manner and according to established recipes and procedures. Accountable for management of all FOH employees on a day to day basis.

ESSENTIAL FUNCTIONS

Essential Functions Statement(s)

• Supervises and oversees the production and preparation of food in a manner consistent with established recipes and procedures.
• In conjunction with all management, enforces compliance with all employment policies in area of responsibility.
• Directs productivity to monitor and maintain efficient and effective food item ticket times.
• Inspires staff to deliver service at the pace and effectiveness to meet or exceed operational standards for legendary food
• Continuously coaches staff to improve food production to legendary food standard quality
• Conducts formal line taste and temp checks as part of overall responsibility for inventory and safety in the FOH.
• Assists with the development of all (FOH and BOH) key hourly employees, assistant managers, and hourly employees.
• Ensures proper handling, maintenance, and storage of all items.
• Manages food and kitchen labor costs.
• Predicts and analyzes inventory data to maintain proper inventories.
• Tracks waste to ensure profitable and efficient use of all inventory.
• Directs work for BOH employees, including setting hours and weekly schedules and assigning tasks before, during and after open hours of the restaurant
• Trains staff on equipment maintenance and cleaning procedures.
• Certifies security measures are enforced throughout the shift.
• Creates a safe, fun, and clean work environment for the staff in a manner consistent with our core values and operational goals.
• Understands, manages, and practices safe food handling procedures. 
• With the assistance of the AKM (if applicable), responsible for ensuring that cleanliness of restaurant and safety of guests are maintained at all times.
• Develops all BOH employees, keys, and managers.
• Responsible for performance management of FOH staff, which includes, but is not limited to, conducting performance evaluations, coaching and discipline.
• Reviews applications and decides which FOH applicants to be interviewed; interviews those selections and provides recommendation on hiring and/or makes hiring decisions.

POSITION QUALIFICATIONS

Education: High School Graduate or General Education Degree (GED)

Experience: 2 or more years as a GM or KM in a full-service restaurant concept

Computer Skills: Word, Excel

Other Skills:

• Good organizational skills
• An effective communicator
• The ability to problem solve and handle high stress situations
• Detail oriented

WORK ENVIRONMENT

A restaurant environment

This job description includes essential functions and basic duties and is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document is not a contract of employment, and the Company reserves the right to change this job description and/or assign tasks for the employee to perform, as the Company may deem appropriate.