Job Title: Service Manager Reports To: Managing Partner

Location: Omaha / AKN Type: Full-Time

Pay 55k to 60k

Benefits:

• Medical, Dental, Vision & Pharmacy Benefits

• Company-provided Life Insurance & AD&D Insurance

• Short-Term Disability

• 401(k) With Employer Match (age 21 & older)

Perks & Rewards:

• Competitive pay + quarterly bonus

• Paid Time Off

• Business Casual Work Attire

• Meal Discount

Path of Progression

This is a salaried leadership position with performance-based earning potential.

The Service Manager role serves as a developmental step toward the General Manager position.

Team members who demonstrate consistent operational excellence, leadership maturity, and

alignment with our values are considered for future advancement.

Your Role:

The Service Manager plays a key leadership role in the daily operation

of the restaurant, ensuring that every guest interaction reflects our mission: To make memorable

moments.

Reporting to the General Manager and Managing Partner, the Service Manager leads the front-of[1]house team with energy, consistency, and attention to detail. This role is responsible for

maintaining our service standards, training team members, and fostering a positive,

professional work environment built on genuine hospitality. Service Managers are the link between

vision and execution—ensuring that every shift runs smoothly, every guest feels valued, and every

team member feels supported and motivated.

YOUR IMPACT AND RESPONSIBILITIES:

Leadership & Team Development

• Lead daily FOH operations, including pre-shift meetings, service flow, and end-of-shift

responsibilities.

• Model our standards of professionalism, hospitality, and accountability on the floor.

• Train, coach, and develop servers, hosts, bartenders, and support staff to uphold service

steps and brand expectations.

• Provide ongoing feedback and recognition to build confidence and maintain morale.

• Support recruiting, interviewing, and onboarding of new FOH team members.

• Foster a respectful, inclusive, and team-driven culture aligned with our values.

QUALIFICATIONS:

What Success Looks Like

• The dining room operates with smooth, consistent service and positive energy.

• Guests receive genuine hospitality and feel recognized and appreciated.

• Team members are well-trained, confident, and engaged.

• Service standards and cleanliness expectations are met or exceeded every shift.

• Communication between FOH and BOH is seamless and respectful.

• The Service Manager is viewed as a dependable leader and a mentor for hourly team

members.

Qualities that Shine Here:

• Outgoing, approachable, and calm under pressure.

• Passionate about people, service, and hospitality.

• Organized and detail-oriented with a hands-on approach to leadership.

• Strong communicator who listens, coaches, and collaborates.

• Minimum 2–4 years of leadership experience in a full-service or upscale restaurant.

• Strong understanding of restaurant service, floor management, and guest relations.

• Availability to work a flexible schedule, including nights, weekends, and holidays.

• Ability to stand, walk, and move for extended periods and lift up to 40 pounds.

• Proven ability to lead teams, manage multiple priorities, and maintain composure under

pressure.

• Must uphold all our standards for appearance, professionalism, and hospitality