Job Description:

The Account Executive will play a central role in managing and expanding CivicaScript’s member relationships, supporting the successful launch and utilization of affordable generic and biosimilar medicines. Reporting to the Director of Portfolio Management, this individual will serve as a key point of contact for health plans, transparent PBMs, and self-funded employer groups—guiding implementation activities, addressing operational needs, and helping customers realize the full value of CivicaScript’s product offerings.

In addition to managing a portfolio of existing members, the Account Executive will support prospective customers through the education, contracting, and onboarding process. This position requires a highly collaborative, service-oriented professional who thrives in a mission-driven environment focused on driving access and affordability.

Essential Duties and Responsibilities:

Member Support & Engagement

• Serve as a daily point of contact for a book of small to large health plan and PBM member accounts.
• Support onboarding, contracting, and operational readiness activities for new and existing members.
• Monitor and assist with product implementation across member formularies, distribution channels, and benefit designs.
• Develop and provide best practices to members to aid in operational effectiveness and improve uptake of product.

Cross-Functional Coordination

• Partner with CivicaScript’s commercial, market access, supply chain, and analytics teams to ensure member account needs are met.
• Coordinate timelines, deliverables, and reporting related to product launches, formulary inclusion, and access initiatives.
• Manage the preparation of materials for member business reviews, including product impact summaries and utilization dashboards.
• Track and provide input to internal teams around member uptake and operational plans to help with forecasting and portfolio management.

Strategic Execution

• Help identify and resolve operational barriers to access, including benefit design misalignment, pharmacy readiness, or provider education gaps.
• Maintain a strong understanding of CivicaScript’s portfolio strategy and communicate product updates to internal and external stakeholders.
• Track account activity, action items, and performance using CRM tools and internal systems.
• Monitor prospective member pipeline and work with CivicaScript commercial team to present opportunities to win new business.

Basic Qualifications and Capabilities:

Required:

• Bachelor’s degree in business, public health, pharmacy, or related field.
• 3–5 years of experience in account management, portfolio operations, or pharmacy services (payer, PBM, or pharma experience preferred).
• Excellent communication, organization, and relationship-building skills.
• Ability to thrive in a fast-paced, mission-driven, and collaborative environment.
• Proficiency in Microsoft Office Suite (especially Excel and PowerPoint); experience with CRM tools a plus.

Preferred:

• Experience working with formulary access, product launch coordination, and benefit design.
• Experience with PBM financial guarantees and pricing metrics for generics and biosimilars (GER, rebates, MAC, etc.).
• Familiarity with generics, biosimilars, and pharmacy distribution models.
• Experience with patient outreach and communication campaigns around formulary changes for patients and providers.
• Exposure to nonprofit or public health-focused healthcare models.