COMPANY OVERVIEW:

Our client is a leading provider of third-party logistics, omni-channel distribution, and direct-to-consumer fulfillment services to clients across various industries, including consumer packaged goods, health & beauty, and consumer electronics. They are a well-capitalized company, growing rapidly through the expansion of existing facilities and adding facilities in new geographic markets. 

POSITION OVERVIEW:

Our client is seeking a unique individual with the leadership skills, logistics education, and personal drive necessary to build a diverse and rapidly growing e-commerce distribution business. Passion and entrepreneurial spirit are just two things they're looking for in team members. What they aim to accomplish is not easy, some might say audacious, and they need dedicated, high-caliber people to reach our goals.

A Customer Success Manager is responsible for overseeing the daily operations of client accounts. Their duties include communicating customer service objectives to Customer Service Representatives and other department personnel, compiling data to assess the department’s progress, and coordinating with upper management to identify ways to enhance customer service objectives among employees.

RESPONSIBILITIES:

• Interact with clients and build relationships with them, ensuring their needs are met
• Mastermind creative ways to deliver an exceptional client experience
• Develop and oversee the implementation of client service protocols
• Resolve complex client problems or disputes in a professional manner
• Coach and support team members to help them meet departmental goals
• Keep records and documentation of client interactions for training purposes
• Create monthly and quarterly departmental reports to determine whether KPIs are being met and where there is room for improvement
• Work within the warehouse and with the team to coordinate exceptional client satisfaction

PREFERRED PROFILE:

• Prior experience in customer-facing roles
• Understanding of logistics/warehouse management
• Proven experience in a leadership role
• Excellent communication skills and the ability to anticipate customer needs

LOCATION: Columbus, OH

Job ID# 3369828

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