Key Details

Salary: 25K per year

Hybrid: 3 days onsite per week in Bristol



Mission

Pax2pay is a rapidly growing FinTech business on a mission to modernise and simplify payments for the Travel industry. Our customers are some of the biggest players in the Travel sector and our partners are key players in the FinTech world. Established in 2019, we are currently a growing team of 28, with the aim of becoming the number one choice for B2B payments with the UK and EEA

History

Pax2pay has an award-winning digital payment solution, making travel payments easier, faster, and safer for the entire travel industry. We enable businesses to pay for their business costs via virtual cards and bank transfers - everything from hotel bookings to flights; travel transfers to tour bookings; utilities to SaaS subscriptions - whatever it is, we’ve got you covered.

Pax2pay has settled billions of pounds worth of transactions, won numerous industry awards including 'Most Disruptive Payments Technology', and supported some of the largest and most successful players in the Travel Space.

The Role

We’re looking for an organised and driven KYC Onboarding Support Specialist to assist with bringing on and setting up new clients. You will be working with our KYC team and Customer Due Diligence (CDD) system, the role will also support our compliance team.

What you will be doing:

• Collaborating with the Commercial, Finance, Operations, and Development teams in order to accurately communicate customer set up requirements.
• Gathering KYC documentation from customers and circulating to our relevant partners.
• Creating cases within our CDD system and uploading KYC documentation for review.
• Keeping customers updated on the progress of their implementation and providing them with relevant instructions upon go live.
• Responding to customer queries throughout the onboarding process and logging relevant communications within the CRM system.
• Supporting the ongoing improvement of processes and updating procedures accordingly.
• Providing support to the Implementation Manager in other areas of customer onboarding where required.

What we need:

• Experience with onboarding/supporting clients
• Experience using workflow management systems
• Experience with B2B customer support
• Excellent communication skills, both written and verbal
• Motivated and solution focussed mentality