SISP Position 18: Process Improvement Engineer/Specialist, Skill Level 4 (NGA Washington DC

(U) Overall Assignment Description: Process Improvement

Support Duties include:

• (U) Provide assistance in the maintenance and support of the NGA PERSEC Programs though process improvement initiatives.

• (U) Support the execution of the day-to-day NGA PERSEC though process improvement initiatives

• (U) Shall ensure Process Improvement team members provide timely security support to Personnel Security’s internal and external tasking’s, projects, and programs

• (U) Provide agency level technical expertise concerning the personnel security disciplines and standard operating procedures in support of process improvement initiatives

• (U) Prepare, support and administer PERSEC program briefings, as needed

• Prepare, write, and present reports/whitepapers, various forms of correspondence, as required

• (U) Research, prepare and maintain security procedures/guidance for NGA PERSEC in support of process improvement initiatives.

• (U) Brief SISP leadership and other NGA KC’s regarding the program requirements and regulations in support of process improvement initiatives.

• (U) Appropriately and accurately maintain and update databases and files (e.g., PeopleSoft security system of records, SISP SharePoint Pages, internal SISP file folders, etc.) with data entry in a timely manner/real time related to process improvement initiatives, as needed

• (U) Respond in a timely manner to all telephone and/or email actions, questions, or status inquires

• (U) Assist in maintaining distribution lists for customers to contact PERSEC for process improvement initiatives, as needed/required

• (U) Bring process improvement initiatives issues to the attention of the Government Team Leads

• (U) Assist the government PERSEC team to help in developing recommendations for improvement

• (U) Provide service excellence in guidance and resolution to internal and external customers’ questions and inquiries in a timely manner for support to their programs

• (U) Utilizes a variety of security concepts, principles and practices to analyze and recommend solutions for difficult and complex security issues

• (U) Document and provide Weekly Activity Report (WAR) actions in the SISP designated template and timeline to the Government Lead

• (U) Provide tailored and innovative process improvement solutions for all Personnel Security areas and teams utilizing Process Improvement techniques (e.g., Six Sigma, Lean Management, Agile Management, etc.)

• (U) Conceptualize, design and develop automation within PERSEC systems to improve process flow between various security teams

• (U) Work with NGA CIO-T Business Enterprise Services to manage development, patch updates, maintenance, support and codebase for automation initiatives, as needed

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Skills and Experience:

Required:

• (U) Bachelor’s degree or equivalent experience in a related field to process improvement techniques

• (U) Extensive experience in application of process improvement techniques, methodologies, and associated tools (11-14 years) in the DOD/IC

• (U) Extensive experience working process improvement initiatives in process automation with PERSEC systems

• (U) Strategic process improvement techniques and mapping (e.g., Six Sigma, Lean Management, Agile Management, etc.)

• (U) Experience designing new processes and reviewing current processes for efficiencies and developing execution plans for recommended improvements

• (U) Experience working with multiple teams and customers when conducting process improvement analysis methodologies.

• (U) Clear and concise writing skills

• (U) Positive, engaging communication skills

• (U) Excellent organizational skills to ensure process improvement solutions are meeting required timelines and Federal Investigative Standards quality standards