Overview:

We are in search of a meticulous and strategic Credit and Collections Manager to lead our dynamic team. This role demands an individual with a solid background in credit management and debt collections, equipped with superior communication skills and a proven leadership ability. The successful candidate will spearhead the development and execution of comprehensive strategies aimed at managing and recovering outstanding accounts receivables.

Key Responsibilities:

Credit Management:

• Formulate and enforce credit policies and procedures to assess customer creditworthiness and mitigate potential financial losses.
• Analyze financial documents and credit histories to gauge the fiscal reliability of both prospective and existing clientele.
• Set and adjust credit limits and payment conditions, reflecting each customer's financial standing and transaction history.
• Engage directly with customers to address credit concerns and amicably settle disputes.
• Liaise with sales, customer service, and third-party logistics providers to streamline credit operations.
• Maintain current knowledge of industry standards and innovations in credit risk management.
• Generate and present detailed credit reports to executive management.
• Evaluate order shipments against established credit restrictions.

Collections:

• Craft and apply robust collection strategies to optimize debt recovery, while preserving strong customer relations.
• Lead and enhance the performance of both in-house and outsourced collections teams.
• Assess and strategize on delinquent accounts, deciding on the most effective recovery approach within legal and corporate guidelines.
• Negotiate with debtors to establish feasible payment arrangements or settlements.
• Keep precise and comprehensive records of all collections efforts, upholding adherence to legal standards and company policies.
• Work collaboratively with various departments and external parties to resolve complex debt issues.
• Stay abreast of new developments in debt collection tactics and technologies, incorporating these into existing practices to boost efficiency and outcomes.
• Produce and analyze accounts receivable reports, identifying underlying causes of overdue payments and providing actionable insights to management.
• Foster and manage relationships with third-party logistics, external agencies, and legal counsel.
• Propose calculations for allowances for doubtful accounts and expected credit losses.

Essential Skills:

• In-depth understanding of credit and collections regulations and practices.
• Exceptional negotiation skills with a track record of persuasively addressing and resolving outstanding debts.
• Leadership prowess, with a history of motivating teams to meet or exceed their goals.
• Highly organized and adept at juggling multiple tasks with keen attention to detail.
• Analytical acumen, capable of interpreting data to inform decision-making.
• Creative problem-solving skills, with a flair for devising innovative solutions to collections challenges.
• Strong interpersonal abilities, adept at cultivating positive relationships across a broad spectrum of stakeholders.

Qualifications:

• A Bachelor’s degree in Business Administration, Finance, or a related field is preferred.
• At least 3-5 years of experience in credit and collections, with a preference for those with management experience.
• Familiarity with legalities surrounding collections, including adherence to fair debt collection practices.
• Experience with SAP is beneficial but not required.
• A consistent history of achieving or surpassing collections targets.
• Proficient in financial analysis and credit evaluation.
• Advanced competency in Microsoft Office applications.