Job Overview:

This role is responsible for overseeing the administration and monitoring of credit risk exposure, while managing the performance of the Credit & Collections team. The role collaborates closely with IT, Sales, and customers, and reports directly to the Director of Accounting. Leading a team of approximately 15 staff members, the role is focused on optimizing cash flow and monitoring customer accounts and payment trends.

Key Responsibilities:

• Oversee credit administration, including establishing credit limits and monitoring risk through periodic reviews.
• Develop and track performance metrics, such as bad debt forecasts, days sales outstanding (DSO), and budgeting to meet financial targets.
• Manage cash flow forecasting in collaboration with the Treasury team.
• Support strategic initiatives such as cost optimization, process improvements, and revenue growth in partnership with the Director of Accounting.
• Collaborate with Sales and other departments to support business growth while minimizing financial risks, ensuring alignment on any financial or operational issues with customers.
• Monitor economic and industry changes to assess potential adjustments in customer credit risk and limits.
• Analyze performance metrics to improve the efficiency of credit, collections, and cash application processes.
• Assist in implementing company policies and standard operating procedures related to billing, credit, and collections.
• Resolve billing issues and customer disputes, involving communication with external customers, business owners, and internal teams.
• Set clear objectives for the team, provide feedback and coaching, and foster a high-performance environment.
• Oversee relationships with third-party service providers for system maintenance and upgrades.
• Establish a culture of excellence within the team.

Qualifications:

• Bachelor’s degree required.
• 5-7 years of progressively responsible experience in a related field.
• At least 4 years of management experience, preferably in a similar industry.
• Strong conflict resolution and negotiation abilities.
• Proven ability to establish effective working relationships with colleagues and external partners.
• Proficiency with business software applications and large ERP systems (e.g., SAP, JDE).
• Strong communication skills, both verbal and written.
• Ability to manage multiple projects simultaneously.
• Customer-focused mindset with excellent service skills for both internal and external stakeholders.
• Experience mentoring and developing teams.
• Strong knowledge of Order to Cash processes and industry best practices.
• Experience in setting and achieving departmental goals.
• Skilled in problem-solving, analyzing potential outcomes, and implementing solutions that align with department objectives.

Salary Range: $145k - $165k