Job Title: Trade Counter Sales Assistant

Industry: Plumbing and Heating

Job Location: Clondalkin, Co. Dublin

Job Type: Permanent

Working Hours: 

• Mon– Thurs 7am–4.30pm
• Friday 7am–3.30pm



Working Model: Fully onsite

The Company:

Our client is a Heating and Plumbing Supplies company that supplies both trade customers and the public.

Job Purpose:

To provide customer service and knowledgeable sales advice on a very busy Trade Counter. The successful candidate will be responsible for greeting customers, assisting them in locating desired products, handling telephone inquiries, processing transactions, and maintaining a clean and organised counter area.

Duties & Responsibilities

·        Provide sales support at the counter to plumbing contractors and homeowners.

·        Provide management with insights on product(s) demand, and inventory cycles, as well as dealings with manufacture reps/vendors to stay informed on up-to-date industry related product knowledge.

·        Candidate will take orders at the counter, by phone, or email, and ensure their orders are filled in order to provide timely and efficient order fulfilment and distribution.

·        Candidate will check stock to ensure that there is always an efficient supply of materials for customers’ demand.

·        Provide troubleshooting and technical support to customers at the counter, via phone and email.

·        Candidate will be able to locate and pull warehouse material that customers are looking for, as well as bid/quote material costs and lead times to customers for any sized construction project.

·        Advise customers regarding the products proper use. During problem escalations, act as a liaison between customers and product manufacturers’ representatives.

·        Candidate will assist the company's customer base at point of sale, and direct customers to contact product manufacturers’ support information regarding any questions on installations and warranty claims.

Key Competencies & Skills 

·        2+ years of plumbing industry experience, related to plumbing and heating products

·        Strong understanding of plumbing industry specific product knowledge.

·        Sales support to help end users select optimal products that meet or exceed expectations for the intended products usage, dimensions, as well as lead times/scheduling needs.

·        Strong analytical skills.

·        Experience of scheduling materials during the construction process

·        Solid experience in problem analysis and resolution of product fulfilment and warranty problems.

·        Proven ability to function in a self-directed environment.

·        Must excel in a fast-paced, collaborative, agile environment where critical thinking, teamwork, and strong problem solving are required for success.

·        Professional manner

·        Strong verbal communication skills

Package & Benefits:

·        Basic Salary: circa €38,000 depending on experience

·        Employee discount

·        On-site parking