Field Service Tech

Our partner is a leader in custom automated machinery for over 50 years, is hiring a Field Service Technician for its Tampa location. They design and build one-of-a-kind machines that produce everyday products for top global brands we all know and use.

Job Purpose  

Service Technician will be responsible for customer support on site for machine installation, troubleshooting, and re-builds. Job will be 60%+ on the road and based in Tampa, FL or Randolph, NJ when not on the road. Support for service technicians will be from the Service Manager. All parts, machine problems, and additional details will be provided to the service technician before the job starts. The goal is the schedule travel and work being done during normal work week hours, sometimes it will come up where off hour-work will be needed but that will be compensated. The service technician will report directly to the Service Manager and Director of Operations. 

Essential Duties and Responsibilities  

• Rebuild existing parts of custom automated machinery purchased by customers  

• Work on lineup and installation of machines run and tested at the facility 

• Assist customers in troubleshooting machines where they have issues 

• Fill out service and expense reports at end of each trip 

• Assist customers in creating spare part requests  

• Work with service manager to recommend spare parts and installation for warn or outdated components  

Qualification Requirements  

• Ability to perform math calculations (i.e. fractions and decimals)  

• Experience in using basic hand and power tools recommended but not required  

• Ability to navigate a computer (CAD experience helpful but not required) 

• Ability to read pneumatic and electrical schematics 

• 4 years experience working in automation machinery

• Valid Driver’s License and good driving record

• Willingness and ability to travel extensively, including overnight travel

Physical Demands and Abilities  

• Ability to carry up to 45lbs and lift from below the waist to above the head  

• Daily duties and responsibilities may include, bending, reaching, lifting objects (below the waist and above the head), walking and/or standing for extended periods of time (and possibly for extended distances), climbing stairs, stooping, and kneeling