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Customer Service Representative
Clearwater, FL
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Location: Onsite in Clearwater, FL

 

Hourly Rate: Starting at $28-30/hour and above, based on experience

 

About the Company:

This family-run electrical contracting firm is known for its high employee retention, friendly and team-oriented atmosphere, and strong, people-centered values. The company has a track record of growth and stability, providing a supportive work environment without a corporate feel.

 

Job Responsibilities:

  • Schedule service technicians and manage their daily dispatch for 5-8 trucks.
  • Coordinate with permit services and schedule necessary inspections.
  • Create new jobs in ServiceTitan for sold projects and send out service invoices.
  • Handle customer communication and coordination, ensuring customer satisfaction throughout the process.
  • Maintain accurate records and manage service workflows in ServiceTitan.

 

Qualifications:

  • Previous experience in a customer service role within an Electrical, HVAC, or Plumbing company is ideal.
  • Proficiency in ServiceTitan software is required.
  • Strong organizational skills and the ability to manage schedules and coordinate with multiple departments.

 

Additional Notes:

This position requires a detail-oriented, customer-focused individual with experience in service-based industries, ideally electrical, HVAC, or plumbing. The company offers a supportive work environment where employees are treated like family.

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