Job Opportunity: Compliance Operations Manager

Position Seniority: Mid-level

Salary Range: $80,000 – $110,000

Location: Hybrid (4 days per week in-office)

The Role

We are seeking a Compliance Operations Manager to lead and scale the compliance function for a rapidly growing fintech leader. This role is both hands-on and strategic; you will shape, refine, and execute core compliance controls while ensuring processes align with evolving regulatory expectations, operational needs, and banking partner requirements.

As the operational owner of the central compliance function, you will oversee onboarding controls, sanctions screening, transaction monitoring, and investigations. You will work cross-functionally to ensure the organization maintains a strong, scalable, and audit-ready compliance posture.

Key Responsibilities

• Workflow Leadership: Lead the execution and continuous improvement of KYB/KYC and CIP onboarding workflows, including identity verification, OFAC screening, and tax ID validation.
• Client Interface: Serve as a primary compliance contact—guiding clients through onboarding, conducting transaction verification calls, and making risk-based decisions (including EDD/PEP reviews).
• Investigations: Conduct and document alert investigations related to potential fraud, AML, sanctions, synthetic identities, or other financial crime indicators.
• Quality Standards: Assess and document case findings in a clear, consistent manner aligned with high-level audit expectations and regulatory standards.
• Optimization: Analyze patterns and collaborate with Product and Engineering teams to optimize monitoring rules and improve control effectiveness.
• Documentation: Develop and maintain operational playbooks, case files, and internal training materials.
• Audit Support: Act as a key partner to internal and external auditors during reviews.

Qualifications

• Experience: 3–5 years in AML, BSA compliance, financial crime operations, or regulated payments (Fintech experience is highly preferred).
• Technical Knowledge: Demonstrated experience overseeing KYB/KYC, sanctions screening, and transaction monitoring.
• Judgment: Proven ability to make independent, risk-based decisions in ambiguous or time-sensitive situations.
• Communication: Exceptional written skills with experience drafting regulatory-grade case narratives and decision rationales.
• Preferred Skills: Familiarity with ACH payment systems, payments infrastructure, or SaaS billing platforms.
• Attributes: Analytical, structured, and proactive. You should be comfortable challenging assumptions and operating with a high degree of accountability.