We are seeking a Customer Success Manager with a passion for healthcare technology to help our clients transform their care delivery processes and achieve outstanding outcomes. In this role, you’ll manage relationships with a portfolio of key accounts, ensuring clients maximize the value of innovative solutions designed to enhance care for vulnerable populations. You'll work cross-functionally with expert teams to deliver meaningful results in a mission-driven, fast-paced environment.

Key Responsibilities:

• Client Portfolio Management: Oversee a portfolio of strategic accounts, ensuring clients experience smooth onboarding and ongoing success. Develop a deep understanding of client needs to drive engagement and retention.
• Advisory Leadership: Guide clients on optimizing their operations by leveraging data-driven insights and tailored recommendations. Present strategic updates during virtual and in-person business reviews.
• Business Growth Initiatives: Partner with the sales team to identify opportunities for expanding solution adoption and enhancing client outcomes, supporting revenue growth and long-term client loyalty.
• Collaborative Problem-Solving: Work closely with clinical, implementation, product, and support teams to address client challenges and ensure seamless delivery of services.
• Client Advocacy: Act as the voice of the customer, providing actionable feedback to internal teams to influence product innovation and enhance client satisfaction.

Key Requirements:

• Professional Expertise: 5+ years of experience in customer success, account management, or consulting, ideally within the SaaS or healthcare technology sectors.
• Healthcare Focus: Demonstrated experience working with low-tech customers and/or within the healthcare industry, understanding the unique dynamics of this space.
• Customer Success Fundamentals: Strong grasp of best practices for high-touch, low-tech client engagement, including the ability to build trust and drive results in collaborative partnerships.
• Effective Communicator: Ability to tailor communication for diverse stakeholders, from frontline teams to executive leadership, while maintaining a focus on measurable outcomes.
• Tech-Savvy & Adaptable: Comfortable learning and explaining complex healthcare technology solutions, with the ability to guide clients through adoption and optimization.
• Travel Flexibility: Willingness to travel for in-person client meetings and strategic reviews as needed.

What We Offer:

• The opportunity to work with a cutting-edge healthcare technology team driving innovation in the care industry.
• A collaborative and mission-driven culture focused on delivering impactful results for clients and their communities.
• Competitive salary and benefits package with flexibility to support work-life balance.

Location Details:

This hybrid role is based in Austin, TX, or the San Francisco Bay Area, with flexibility for remote work.

Compensation:

Base Salary: $75,000-$100,000 + Bonuses