This exciting role offers a great opportunity to join a dynamic MSP, working on both internal and external customer IT infrastructure.

As a Senior IT Systems & Infrastructure Engineer, you will not only maintain and support critical systems but also mentor junior staff and collaborate closely with the Head of IT. This is a position where your expertise will be valued, and your contributions will have a significant impact.

Benefits:

• Professional Growth: Engage in continuous professional development, ensuring your skills remain cutting-edge.
• Leadership Opportunities: Potential for line management and project leadership.
• Collaborative Environment: Work closely with a dedicated team and diverse clientele.
• Variety of Tasks: From day-to-day support to complex project management, no two days will be the same.
• Flexibility: Some on-site visits, balanced with remote work options.

Key Responsibilities:

• Support and maintain IT infrastructure, including cloud, servers, and networks.
• Provide 2nd and 3rd line IT support, acting as an escalation point for junior team members.
• Design, implement, and maintain IT infrastructure.
• Serve as a technical consultant for internal teams and stakeholders.
• Deliver IT education for internal staff and external customers.
• Resolve complex issues across networking, security, and end-user systems.
• Manage patching, backups, and compliance for all devices and environments.
• Administer Windows Server, Azure/Intune, Defender, Active Directory, Group Policy, and more.
• Troubleshoot hardware and software problems, ensuring high first-time fix rates.
• Manage support tickets and work on various projects.

Skills and Experience:

• Extensive knowledge of Windows Server stack, Office 365, and Azure
• Proficiency in Office 365/Azure, including setting up new tenancies and migrating businesses.
• Experience with RMM tools, SharePoint, and endpoint security.
• Advanced networking skills, including TCP/IP, VLANs, and firewall management.
• Strong documentation skills and excellent communication abilities.
• Practical experience with PowerShell scripting.
• Full UK Driving Licence and willingness to travel between sites as needed.

Desirable:

• Project management and IT governance frameworks knowledge.
• Microsoft and/or AWS certifications.
• Experience with VMWare/Hyper-V, ITIL practices, and Cyber Security certifications.
• Familiarity with MAC technology and MDM solutions.

This role is perfect for a self-starter who thrives in both independent and team settings. If you have a passion for IT and are looking to contribute in an SLA driven environment, this is the perfect next step in your career.

Apply now to become a key player in this forward-thinking IT team.