Job Title: Legal Director of Operations

Location: Houston, TX – On-site

Job Type: Full-Time

Position Overview:

The Director of Operations (DOO) will oversee the day-to-day operations of our Houston-based personal injury law firm, ensuring smooth workflow, operational efficiency, and exceptional client service. This role supports attorneys, paralegals, and staff in delivering top-tier legal representation to clients. The DOO will implement strategic initiatives, optimize processes, and help drive firm growth while maintaining compliance with Texas legal standards.

Key Responsibilities:

• Oversee all operational functions, including case management, client intake, document processing, and billing, with a focus on personal injury cases.
• Collaborate with attorneys, paralegals, and administrative staff to streamline processes, improve efficiency, and enhance the client experience.
• Develop and maintain policies, procedures, and operational standards in compliance with Texas legal regulations.
• Supervise department managers and administrative staff; provide coaching, performance evaluations, and development plans.
• Work closely with marketing and business development teams to support client acquisition and firm growth initiatives.
• Manage budgets, track KPIs, and report operational performance to firm leadership.
• Implement technology solutions to enhance case tracking, reporting, and overall productivity.
• Monitor client service quality and address operational issues promptly to ensure positive client outcomes.
• Support long-term strategic planning and operational improvements for firm growth.
• Identify, interview and hire staff positions as needed.

Qualifications:

• Bachelor’s degree in Business Administration, Management, or related field; MBA preferred.
• 5–7+ years of operations management experience, ideally in a law firm or legal services environment.
• Knowledge of personal injury law, is highly preferred.
• Strong leadership, communication, and organizational skills.
• Experience managing budgets, operational data analysis, and process improvements.
• Proficiency with legal practice management software (e.g., Clio, MyCase) and Microsoft Office Suite.
• Ability to handle sensitive client and case information with discretion.
• Knowledge of Texas legal regulations and compliance standards is highly preferred.

Why Join Us:

• Join a team committed to helping injured clients get the justice they deserve.
• Lead operational initiatives that directly impact firm growth and client outcomes.
• Competitive salary with performance-based incentives.
• Opportunities for professional development and career advancement in a specialized practice.

Core Strengths for Success:

• Strategic Thinking and Planning
• Leadership and Team Development
• Problem-Solving and Decision-Making
• Communication and Interpersonal Skills
• Process Improvement and Efficiency Focus
• Client Service Orientation
• Budgeting and Financial Management
• Adaptability and Resilience
• Collaboration and Cross-Functional Leadership
• Technology and Systems Savvy