Our client is a well-established and respected licensed service provider within the Canadian & Global cannabis supply chain.

They are looking for a Bilingual Customer Support Specialist English/French) to join their team in a full-time, onsite position.

The ideal candidate is dedicated to integrity and exceptional service, with strong communication skills in both English & French and a true passion for customer care & success. This role is ideal for a detail-oriented, adaptable individual who thrives in a fast-paced, professional environment.

Previous experience within the legal cannabis industry is strongly preferred; experience in a similar client-facing role in a regulated industry and/or in medical/pharmaceutical field is required.

Core Responsibilities:

• Assisting partners and clients with questions, concerns, and updates through phone, email, and in-person communication.
• Coordinating client and partner needs while collaborating closely with internal subject matter experts.
• Providing tailored support and solutions in line with company service procedures and standards.
• Supporting onboarding processes by completing vendor and partner forms promptly.
• Providing detailed pricing, service lists, or requested documentation as needed.
• Keeping current with industry trends and cultivating relationships with license holders, consultants, and third-party service providers.
• Pursuing continuous professional development through relevant training and courses.
• Maintaining, recording, and updating customer information within internal systems.
• Support the Client Services Team in customer & team events.

Skills, Qualifications, and Experience:

• Bachelor’s degree or diploma in a science-related field or equivalent professional experience.
• Bilingual – Professionally fluent in French and English (spoken and written).
• Experience in a regulated industry, particularly in quality assurance, technical services, or partner/client support.
• Strong knowledge of regulatory requirements; familiarity with cannabis regulations is an asset.
• Background in sales or customer service is an advantage.
• Ability to adapt to evolving regulations, processes, and industry changes
• Skilled at managing various partner types while demonstrating empathy and professionalism.
• Excellent proficiency in Microsoft Office applications.
• Strong time management, multitasking, and organizational abilities.
• Ability to prioritize workload effectively in a fast-paced environment.

Additional Requirements:

• Full-time, onsite position.
• A driver's license with a clean driving record is a strong asset.
• Must successfully pass a criminal background check and education/employment verification.

🌍 Please Note: At Emerald Lane Recruitment, we truly appreciate every application we receive. Due to the high volume of interest in our roles, our team will carefully review all submissions and contact candidates whose skills and experience align with the requirements of the position. We are committed to ensuring a fair, inclusive, and respectful recruitment process that adheres to global HR best practices. If you don’t hear from us this time, please know that your application will be kept on file for future opportunities that may be a better fit. Thank you for considering a role with us!

Looking to explore a new job in the global cannabis industry? Find all our active roles at https://emeraldlanerecruitment.com/