Title: Manager, Account Development

Company: Bossard

Location: Greenville, SC (Upstate South Carolina)

Are you ready to work for a company that offers a range of opportunities to develop your career? Do you want to expand and develop your skills and capabilities in a dynamic, international business environment? Then Bossard is the company for you! 

Bossard is a global leader in fastening technology and smart supply solutions, partnering with manufacturers across industries to improve efficiency, reduce costs, and optimize production processes.

We are currently seeking a motivated Manager, Account Development, to lead the customer development team to drive growth and success by actively developing existing customers with high growth potential.

Explore your tasks and responsibilities

• Identify and target existing customers with high growth potential and develop strategies to increase sales and customer loyalty.
• Collaborate with customers to understand their product needs and align our product offering to meet those requirements effectively.
• Utilize our CRM system to maintain accurate records, tract customer interactions and manage the sales pipeline.
• Negotiate and finalize contracts with customers to ensure mutually beneficial terms and agreements.
• Work closely with our value- added services teams to identify opportunities to enhance customer satisfaction and provide additional value to customers.
• Other duties as assigned.

Supervisory Responsibilities:

• Hires entry-level customer service employees.
• Trains new employees in company’s customer service policies, procedures, and best practices.
• Organizes and oversees the schedules and work of assigned staff.
• Conducts performance evaluations that are timely and constructive.
• Ensures quality and timely delivery of products to customers via Service Technicians
• Handles discipline and termination of employees as needed and in accordance with company policy.

Specifications and Qualifications

Education and Experience

• Bachelor’s degree in Business, Sales, Supply Chain, Marketing, or related field, OR
• 3–5 years of experience in account management, customer development, inside sales, or sales support, OR
• Equivalent combination of education and relevant experience
• Experience leading, coaching, or mentoring customer service or sales support staff
• Experience conducting performance feedback or evaluations
• Experience managing team workloads and priorities

Computer/System Skills

• Word, Excel, Outlook/email, and Power Point
• Microsoft Dynamics to track growth opportunities
• Bossard Quality System (BQS)
• FACTS main system used to place orders
• QLR tool used to get various reports
• Power Bi and other custom reports

Travel Requirements

• Must be able to travel as needed

Bossard Offers 

• Benefits – Medical, Dental, Vision, 401K 
• Paid Holidays 
• Career Advancement Opportunities