A Brief Overview

Act as one of the Japan Management Board members to contribute to and support the business. Responsible for the effective functioning of Japan's post-sales operations. Responsibilities include effective operations management in support of the Japan market, ensuring that the Japan market operates with the appropriate infrastructure, processes, policies and procedures, standards, internal controls, training, and tools to manage and monitor all operational matters and risks in accordance with ** standards. Accountable for local Risk Management. Drive and manage key and strategic initiatives and future state of projects to improve the overall operation effectiveness and efficiency and overall business results. Manage a team from various functions, with solid and matrix reporting lines. Engage and actively represent the interests of Japan markets to various stakeholders such as business heads, regional heads and local functional department heads to review operational performance, identify and resolve issues.

What you will do

• Operation Management: Responsible for Japan's post-sales operations, which include treaty management and data administration. This role focuses on the timely and accurate processing of data to support downstream activities such as claims, valuation, risk management, and finance. Responsible for operational efficiency, and effective management of incidents and changes. Engage relevant stakeholders to identify common issues, assess performance as well as to propose course of actions. Responsible for developing and implementing the best in class operations model and execution roadmap to support and in line with the business plan and enhance the overall operational efficiency. Accountable for the strategic initiatives, programs or projects across the operation areas. Manage and coordinate key strategy paper and meetings. Responsible for ensuring appropriate infrastructure, policies and procedures are in place that met the global standard and practice. Be an agent for change management. Accountable for establishing and implementing internal controls that can meet the requirements from internal and external audits as well as external regulators. Keep abreast of the new developments in the industry, legal and compliance requirements and apply them as appropriate. Design, prepare and interpret management information reports to ensure leaders can make informed decisions.
• Leadership and Oversight of Administrations, Administrations & Systems, Claims, Finance and Valuation Functions: Lead all aspects of the Japan Administrations, Administrations & Systems, Claims, Finance, and Valuation functions to ensure that these units are managing and operating efficiently, and monitoring and managing risks consistent with **best practices and standards. Work with regional and/or local functions for Finance providing oversight and ensure consistency of practice for Japan markets.
• Risk Management: Encourages and identify risk management issues and drive the education of risk reporting and risk management concepts. Oversee and assess key risks financial, operational, compliance reported to regional and/or function heads; ensures steps are taken to mitigate such risks. Provides regular updates on the status of all open audit issues (for the respective business units) to the CEO, the local board (JMB), local audit/risk committee, the local compliance committee, and the regional CRO and COO. Ensure all individual underwriting and claims management procedures, authorities; reporting and monitoring systems are operational and as agreed within the risk management function of the company. Ensure timely and regular Quality Assurance Reviews of Underwriting, Claims, Treaties and Administration.
• Management and Training of Staff: Act as one of the member of Japan Management Board and contribute to strategy and to the wider business leadership. Be responsible for recruitment, training, engagement, talent development and succession planning of the teams. Define the role and the authority of staff members and ensure they are competent and have the appropriate training and tools to succeed in their roles. Demonstrate and act as a role model for ** Value.
• Work closely with CEO Japan, Regional Functional Heads, Local Functional Department Heads and various functional and working groups of Japan market to ensure: Procedures/standards meet needs of local operation; Other functions are able to complete their responsibilities as needed; Placement of additional business with **; Support for expansion into new territories or new lines of business.

Qualifications

• Bachelor’s Degree in Arts/Sciences (BA/BS)
• 10+ Years related experience
• Balancing of a number of objectives within a given timeframe by drawing on various resources allocation
• Identification and weighting of new and diverse consequences using recognized criteria
• Ability to manage, lead and mentor others
• Strong communication and leadership skills
• Fluent level English and Japanese, both verbal and written