Key Responsibilities

• Lead in the development of business strategies and value propositions and act as an advisor for our clients across key areas including growth, customer, digital and operational excellence
• Conduct research and analysis to support go-to-market propositions and strategies (e.g. customer segmentation market landscape, industry best practices)
• Apply customer-centric mindset to design journeys and architect future business models and innovative solutions for clients that will support the key customer touchpoints (e.g. on sales, distribution, underwriting, claims, servicing)
• Lead the delivery of digital transformation programs, acting as key conduit between senior management and various business users; acting as a facilitator for communication and collaboration to validate and ensure technical solutions are feasible and fulfil business needs
• Manage end-to-end delivery of projects from initiation (e.g. strategy, business case, project plans, budgets) through to implementation via the management of scope, timeline, resources, costs, risks etc.
• Supervise and provide guidance to high performing teams on project and proposal delivery and ensure timely and quality deliverables
• Support the identification, pursuit and conversion of a pipeline of business development opportunities
• Contribute to knowledge sharing, thought leadership and publications to transfer industrial knowledge across and beyond the firm

Requirements  :

Experience

• Strong industry knowledge of Hong Kong and Asia Pacific Insurance sector
• Prior consulting experience or industry experience in strategy or digital roles
• Experience in managing or leading digital transformation programs – through strategy, design, implementation, or overall program delivery
• Prior experience in CX, customer value proposition and journey design, CRM or digital marketing and leveraging data analytics to support customer insights.
• Broad understanding of the Hong Kong regulatory environment recommended
• Dealt with large-scale change and globally focused Insurance clients previously
• Dealt with hand-offs between teams and business units previously
• Experience in managing teams preferred

Requirements

• Strong analytical, problem solving and inquisitive mind-set
• Bring outside thinking and new perspectives to solving complex problems
• True team player – collaborative working style, but a self-starter
• Ability to drive an initiative forward with limited guidance
• Strong communication skills: English speaking and writing skills is mandatory. Preference in Cantonese and/or Putonghua is desirable
• Regular daily use of English is a standard with presenting, cooperating with stakeholders, attending team/corporate meetings
• Knows when to seek advice – knows their own limits
• Proficient in PPT, Word and Excel
• Experience in using design apps such as InVision, Adobe XD or Figma would be preferred
• Experience in delivering agile projects would be preferred but not necessary
• Competency in the area of Insurtech, MarTech and digital solutions/ trends would be preferred

Qualifications

• Bachelors or Master´s Degree
• Qualifications would be preferential in:
• Lean Six Sigma Certification
• PMP, Prince2 Practitioner, or other internationally recognised project management qualification
• ScrumAlliance, SaFE, or other internationally recognized Agile qualification
• Human-Centred Design / Design-Thinking
• At least 7 years of experience in Insurance or Consulting industry