General Manager – Home Services

About the Role

We are seeking a hands-on General Manager to lead a growing residential services organization. This role is responsible for overall operational performance, team leadership, customer satisfaction, and local market presence. The ideal candidate thrives in a fast-paced environment, drives results, and builds a strong, people-focused culture.

Key Responsibilities

Leadership & Team Development

• Lead, coach, and support department managers to ensure goals and objectives are met.
• Set clear expectations and hold teams accountable for results.
• Ensure staff have the tools, training, and guidance needed to succeed.
• Foster open communication and collaboration across all departments.

Operational Management

• Oversee daily field and office operations for efficiency and high-quality service delivery.
• Monitor service capacity, staffing levels, and operational KPIs.
• Address escalated customer issues to maintain a positive experience.

Business & Financial Performance

• Track performance metrics, job costs, and budget targets; make adjustments as needed.
• Identify opportunities to improve operational efficiency and productivity.
• Support revenue growth through effective planning and resource allocation.

Organizational Responsibilities

• Creates and owns operating company’s Annual Operating Plan (AOP) including KPI’s and forecasted staffing needs, resource and infrastructure requirements, and capital expenditures. 
• Sets financial budgets, approves financial requests, develops company goals, and manages the overall
• Supports the execution of the organization’s reward and recognition program by planning for and approving merit increase and promotions

Culture, Safety & Workforce Engagement

• Promote a positive workplace culture and ensure employees feel valued and recognized.
• Maintain safety and compliance standards across all operations.
• Encourage employee growth and development through coaching and advancement pathways.

Qualifications & Requirements

• Bachelor’s Degree, or equivalent experience, in Operations Management, Business

              Administration, or related field

• Leadership experience in home services, operations, trades, or a similar multi-team environment.
• Working knowledge of budgets, financial metrics, and operational planning.
• Strong communication and interpersonal skills; able to build trust across field and office teams.
• Highly organized, proactive, and able to thrive in a fast-paced, evolving environment.

Compensation

• High $100Ks OTE (Base + Bonus)

Location

• 1 hour N. of Charlotte, NC