The Opportunity: General Manager
Location: 30 Mins South of Baltimore
Company Overview:
The General Manager leads a residential home services operation serving as the local hub for its territory. The business is an established ~$12M revenue operation with approximately 40 employees operating in a competitive market.
This role is designed for a leader who enjoys building teams, restoring consistency, and driving performance through strong people leadership and operational discipline. The position offers meaningful impact and long-term growth as the organization continues to expand.
Role Overview
The General Manager is responsible for overall branch performance, including operations, sales execution, team leadership, and financial results. This role emphasizes visible leadership, accountability, and execution rather than managing from behind a desk.
The General Manager ensures teams operate in alignment with company standards, deliver a strong customer experience, and contribute to sustainable business growth.
Key Responsibilities
- Lead and support operational, sales, and administrative teams
- Own branch-level financial performance and results
- Drive execution, consistency, and accountability across the operation
- Stabilize and support the sales organization through structure and coaching
- Monitor performance metrics and support continuous improvement efforts
- Reinforce standards for professionalism, conduct, and customer interaction
- Coach, motivate, and hold leaders and frontline teams accountable
- Identify and improve operational processes and workflows
- Partner with senior leadership to align on goals and performance priorities
- Contribute to a respectful, performance-driven culture
Success in This Role
- A stable, engaged, and accountable team
- Improved operational consistency and financial performance
- Strong execution of customer service and operational standards
- Reduced employee and sales turnover
- Clear communication and alignment across the branch
- Positive customer and employee outcomes built on trust and professionalism
Skills & Qualifications
- Proven leadership experience with operational or P&L responsibility
- Strong organizational, communication, and people leadership skills
- Ability to motivate teams while enforcing clear standards
- Comfort working with performance expectations and metrics
- Business-minded, process-oriented approach to improvement
- Self-directed leader with strong follow-through and presence
Veterans with leadership, operations, or technician-led team experience are strongly encouraged to apply.
Culture & Work Environment
- Ethical, customer-focused approach
- Emphasis on professionalism, accountability, and execution
- Hands-on, visible leadership style
- Long-term mindset toward team development and business growth
- High standards balanced with respect and approachability
Growth Opportunity
As the organization continues to grow, this role may evolve into broader market or regional leadership positions, offering additional responsibility and long-term career advancement.
Compensation:
$200,000 base salary + performance-based incentive plan
Relocation assistance available
Next Steps:
If you’re interested and would like to schedule an introductory call, please contact TheMilVet directly at themilvet.org/careers by emailing your resume to our recruiting at: recruiting@themilvet.org.