The Opportunity: Director of Operations
Location: Oahu, Hawaii
Reports to: Senior Leadership
Company Overview
A growing, established organization is seeking an operational leader to support continued expansion, strengthen internal processes, and develop high-performing teams.
The company offers a collaborative, people-focused environment that emphasizes accountability, strong relationships, customer satisfaction, and hands-on leadership.
Position Overview
The Director of Operations will oversee daily business activities, manage operational teams, and ensure consistent execution across multiple functions.
This leader will work closely with senior management to improve operational efficiency, resolve challenges, develop team members, and support continued organizational growth.
Key Responsibilities
- Lead and develop operational managers and frontline teams
- Oversee daily workflows, service delivery, and operational performance
- Manage approximately nine field teams through existing supervisory personnel
- Monitor purchasing, resource allocation, and quality-control processes
- Maintain operational standards through regular site visits and team engagement
- Resolve customer concerns and manage escalated service issues
- Strengthen internal processes, coordination, and accountability
- Build strong relationships with employees and promote team retention
- Coach managers and support leadership development
- Identify operational challenges and implement practical solutions
- Collaborate with senior leadership to support business growth
Qualifications
The ideal candidate is a hands-on, adaptable leader with exceptional emotional intelligence, strong interpersonal skills, and demonstrated experience managing teams and operational processes.
Key qualifications and attributes include:
- Demonstrated success leading teams, supervising personnel, and maintaining operational accountability
- Strong emotional intelligence and the ability to establish trust across diverse teams
- Excellent communication and listening skills, including navigating challenging employee and customer conversations
- A hands-on leadership approach and willingness to work alongside frontline employees
- Sound judgment, independent problem-solving abilities, and a strong sense of personal responsibility
- A proactive mindset, natural urgency, and willingness to address problems before they escalate
- Experience coordinating operational activities, managing competing priorities, and maintaining consistent execution
- Ability to mentor, coach, and develop employees and emerging leaders
- Cultural awareness, adaptability, and respect for Hawaii's local workforce and communities
- Receptiveness to feedback and willingness to learn unfamiliar processes and operational practices
- A customer-focused mindset with the ability to balance service quality and business priorities
- An approachable, collaborative leadership style that promotes accountability and team engagement
Experience in military leadership, hospitality, logistics, or other operationally intensive environments is highly relevant. Direct industry experience is not required.
Work Environment & Travel
This is an on-site leadership position on Oahu, Hawaii, requiring regular engagement with operational teams and visits to active work locations.
Local candidates or individuals with established ties to Hawaii are strongly preferred. Relocation may be considered for exceptional candidates.