The Opportunity: General Manager

Location: St. Louis, Missouri

Reports to: Senior Operating Leader

Company Overview

A growing, well-established organization is investing in leadership, operational efficiency, and team development to strengthen performance and support future expansion.

The company offers a fast-paced, results-driven environment with significant opportunities for professional growth and advancement.

Position Overview

The General Manager will oversee day-to-day operations, lead and develop employees, and drive improvements in performance, accountability, and execution.

This leader will work closely with senior leadership to strengthen the existing operation while supporting long-term growth and expansion into new markets.

Key Responsibilities

• Lead and develop a team of employees
• Oversee daily operations and business performance
• Recruit, hire, and retain high-performing personnel
• Strengthen accountability, processes, and operational efficiency
• Improve productivity and drive measurable business results
• Manage personnel challenges and resolve operational issues
• Partner with senior leadership on strategic initiatives
• Support geographic expansion and organizational growth

Required Qualifications

• Demonstrated leadership experience with real responsibility for people, performance, and outcomes.
• Experience operating through adversity or ambiguity, ideally including taking over a team, unit, operation, or function that needed stronger leadership and structure.
• Ability to build and manage teams, including recruiting, hiring, setting expectations, coaching, and making difficult personnel decisions.
• Comfort leading experienced frontline employees who may have strong personalities, long tenure, and established ways of doing things.
• Strong ownership mentality and willingness to treat the operation as a business to be improved, not simply a job to be maintained.
• Sound judgment and composure in an environment where unexpected issues can arise outside traditional working hours.
• High self-awareness and humility - able to admit when someone else has deeper subject-matter expertise and learn from employees at every level.
• Competitive, results-oriented mindset paired with a collaborative, high-energy leadership style.

Preferred Qualifications

• Bachelor's degree or other strong educational foundation; an MBA or advanced business education would be attractive but is not required.
• Business acumen, operational problem-solving, or exposure to budgeting / P&L concepts. Prior direct P&L ownership is helpful but not mandatory.
• Experience in field operations, home services, logistics, transportation, industrial services, multi-shift operations, or another operationally intensive environment can translate well.
• Direct vehicle-recovery industry experience is not required and is not the primary selection criterion.

Work Environment & Travel

This is an on-site leadership position in St. Louis, Missouri, with occasional responsibilities outside traditional business hours and potential travel as the organization expands.

Compensation

Base Salary: Approximately $120K

Bonus: $50K–$60K target annual bonus

Growth Opportunities: Significant potential for advancement into regional and senior leadership positions as the organization expands.