Chief Operating Officer – Fast-Growing E-Commerce & Fulfillment Company

Location: Miami, FL (In-Office, Full-Time)

Company Overview:

Our client is a rapidly expanding e-commerce company specializing in security equipment and industrial parts. With a track record of doubling sales over the last three years and continued growth projected for 2025, they are focused on becoming the #1 player in their industry. Working with leading national and global suppliers, they provide tens of thousands of SKUs to a customer base that includes major brands such as the Miami Dolphins, USPS, Caterpillar, and BVI Airport.

The Opportunity:

As the Chief Operating Officer (COO), you will be responsible for executing business strategy, managing day-to-day operations, and leading key teams across sales, marketing, and fulfillment. Reporting directly to the Founder, you will play a hands-on leadership role in optimizing internal processes, driving e-commerce growth, and ensuring operational efficiency. This role requires P&L ownership, strong e-commerce experience, and the ability to lead a fulfillment team from the warehouse floor to high-level strategic execution.

Key Responsibilities:

• Own and execute operational strategy, ensuring business goals and KPIs are met across departments.
• Manage and lead cross-functional teams, including Sales, VP of Marketing, Warehouse, and Operations.
• Oversee supplier relationships (negotiation, onboarding, and training).
• Drive e-commerce growth by optimizing online sales, customer experience, and fulfillment processes.
• Maintain and enhance ERP operations (Odoo), working with consultants on large projects while handling minor system updates internally.
• Oversee warehouse operations, ensuring efficiency in fulfillment, logistics, and inventory management.
• Implement performance tracking systems, establish KPIs, and ensure accountability across all teams.
• Act as a problem-solver, stepping in to troubleshoot operational challenges and support the team in execution.
• 
  

Qualifications:

• 5+ years of leadership experience in operations, sales management, or fulfillment.
• 2-4 years of experience in B2B e-commerce, ideally within industrial supplies or related fields.
• Hands-on leadership style, capable of managing both high-level strategy and day-to-day execution.
• Strong P&L management experience, with the ability to drive revenue growth and cost efficiency.
• Highly tech-savvy, with experience in Odoo and Shopify (Klaviyo, ShipStation, and RingCentral are a plus).
• Strong problem-solving skills, with the ability to adapt, troubleshoot, and optimize processes.
• Experience managing and motivating sales teams, implementing incentive structures, and driving performance.
• Highly organized, detail-oriented, and comfortable working in a fast-paced, high-growth environment.
• 
  

Compensation & Benefits:

• Base Salary: High $100Ks
• Bonus: 20%
• 100% employer-paid health insurance (including dental, vision, and life insurance)
• Three weeks paid time off
• Competitive performance-based bonuses (monthly + annually)

This is a rare opportunity to take on a high-impact, leadership role in a fast-scaling e-commerce company. If you are a tech-savvy, hands-on operator with a passion for e-commerce, fulfillment, and business growth, apply today!