Key Responsibilities

Process Development & Standardization

• Evaluate current operational and administrative processes across multiple business functions.
• Partner with project managers, field leaders, and corporate departments to understand existing workflows and identify opportunities for improvement.
• Develop standardized procedures that improve operational consistency and execution.
• Document business processes through written procedures, visual workflows, and process maps.
• Establish governance around process ownership and continuous improvement.

Operational Improvement

• Lead initiatives that simplify and improve day-to-day business operations.
• Identify process gaps, inconsistencies, and operational risks.
• Design practical solutions that improve efficiency while maintaining quality and accountability.
• Support implementation of new management systems and operational best practices.

Documentation & Training

• Create clear Standard Operating Procedures (SOPs), policies, and work instructions.
• Develop training materials, instructional videos, and digital resources to support employee adoption.
• Organize and maintain centralized documentation to ensure processes remain current and easily accessible.
• Support rollout and communication of new procedures across the organization.

Strategic Initiatives

Lead process improvement efforts supporting high-impact operational initiatives, including:

• Standardizing procurement request and material purchasing processes.
• Developing formal policies and procedures governing scrap copper recovery and asset management.
• Improving documentation, accountability, and consistency across operational workflows.
• Identifying additional opportunities to improve business processes as the organization continues to grow.

Ideal Candidate

The successful candidate thrives in environments where processes are evolving and opportunities for improvement are abundant. They enjoy understanding how organizations operate, collaborating with stakeholders across multiple departments, and building sustainable systems that improve long-term performance.

This individual is comfortable influencing change without direct authority and has the communication skills necessary to gain buy-in from operational leaders and project teams.

Required Qualifications

• Bachelor's degree or equivalent leadership experience.
• Demonstrated experience leading process improvement, operational excellence, organizational effectiveness, or continuous improvement initiatives.
• Experience documenting and implementing standardized business processes.
• Strong organizational, analytical, and project management skills.
• Excellent written and verbal communication abilities.
• Ability to build relationships and influence stakeholders across multiple levels of an organization.
• Experience creating SOPs, policies, process documentation, or training materials.