The Opportunity: Service Manager
Location: Denver, CO
Company Overview:
The Service Manager is responsible for leading field operations and supporting the performance, professionalism, and development of service teams within a residential services environment. This role focuses on people leadership, operational consistency, and performance improvement rather than hands-on technical work.
The service manager ensures teams operate in alignment with company standards, deliver a strong customer experience, and contribute to sustainable business growth. This position offers long-term growth opportunities as the organization expands.
Key Responsibilities:
- Lead and support field personnel across service and installation functions
- Monitor performance metrics and support continuous improvement efforts
- Reinforce standards for professionalism, appearance, and customer interaction
- Coach, motivate, and hold team members accountable for performance
- Support ethical, customer-first service delivery
- Identify and improve operational processes and workflows
- Partner with office leadership to support day-to-day operations
- Contribute to a positive, respectful, and performance-driven culture
Success in This Role:
- A stable, engaged, and accountable service team
- Consistent execution of operational and customer service standards
- Improved performance and operational consistency over time
- Strong collaboration between field and office teams
- Positive customer outcomes built on trust and professionalism
Skills & Qualifications:
- Leadership experience in a team-based environment
- Strong organizational, communication, and interpersonal skills
- Ability to motivate while enforcing standards
- Comfort working with performance expectations or metrics
- Process-oriented mindset with a focus on improvement
- Self-directed with strong follow-through
Culture & Work Environment
- Ethical, customer-focused approach
- Emphasis on professionalism, discipline, and accountability
- Long-term mindset toward career growth and development
- Leadership style that balances high standards with approachability
Growth Opportunity
As the organization continues to grow, this role may evolve into more specialized leadership positions, offering additional responsibility and long-term career advancement.
Compensation:
$100,000 base salary + 15–20% performance incentive
Next Steps:
If you’re interested and would like to schedule an introductory call, please contact TheMilVet directly at themilvet.org/careers by emailing your resume to our recruiting at: recruiting@themilvet.org.