Branch Manager for PE-Backed Operating Company

Location: Charlotte, NC

Company Overview: Our client is a leading PE-backed platform consolidating home services providers across the United States. They have partnered with 30+ local brands and are rapidly expanding their footprint.

The Opportunity: As the Branch Manager, you will be responsible for overseeing all aspects of a home service company, ensuring operational excellence, profitability, and customer satisfaction. You will provide strategic guidance, foster a positive and high-performing work environment, and lead a team of dedicated professionals. This is an exciting opportunity for a results-oriented leader to make a significant impact and contribute to the continued success of the organization.

Key Responsibilities: 

• Develop and implement strategic plans to drive business growth, expand market share, and achieve financial objectives. 
• Collaborate with key stakeholders to set organizational goals and objectives, ensuring alignment with the company's vision and mission. 
• Oversee all operational functions, including service delivery, customer satisfaction, employee performance, and resource management. 
• Foster a culture of continuous improvement, driving operational efficiency and effectiveness throughout the organization. 
• Lead, mentor, and inspire a team of employees, fostering a positive and collaborative work environment.
• Identify talent needs, participate in the recruitment and selection process, and support the professional development of employees. 
• Champion a customer-centric approach throughout the organization, ensuring exceptional service delivery and customer satisfaction. 
• Ensure compliance with all relevant regulations, industry standards, and safety protocols. 

Qualifications:

• 2+ years proven experience in a leadership role, preferably within the home service industry or a related field. Prior experience in solar, landscaping, and pest control is a plus. Knowledge of home service regulatory requirements is a plus.
• Strong business acumen, including sales and operations experience.
• Excellent strategic thinking and problem-solving abilities.
• Strong financial management skills, including budgeting and financial analysis.
• Proficiency using technology to drive operational efficiencies.

Interpersonal Qualifications: 

• Customer service focus and mindset.
• Exceptional problem-solving and conflict resolution abilities.
• Highly organized and able to act quickly while still having attention to detail.
• Maintains a high personal standard and exhibits a high level of integrity.
• Exceptional leadership and team-building skills, with the ability to motivate and inspire others.
• Demonstrated ability to make sound decisions under pressure and navigate complex situations.
• Outstanding communication and interpersonal skills, with the ability to build relationships with employees, customers, and stakeholders.

Compensation: 

• Mid-$100k OTE
• Industry-leading benefits package