General Manager

Location: Reno, Nevada

Reports to: Regional Leadership

Role Overview

The General Manager serves as the senior operational leader for a regional business unit, with full responsibility for day-to-day operations, financial performance, team leadership, and organizational culture.

This role requires a hands-on, people-focused executive who can drive operational excellence while developing high-performing teams across both field and office environments. The General Manager will be responsible for aligning employees around business objectives, strengthening leadership capabilities, improving operational execution, and supporting sustainable growth.

The ideal candidate is a visible and engaged leader who thrives in fast-paced operational environments and is committed to building strong teams, fostering accountability, and creating a positive employee experience.

Key Responsibilities

Business Leadership

• Maintain overall responsibility for operational, financial, and organizational performance
• Develop and execute strategies that support business growth and long-term stability
• Partner with senior leadership to align local operations with broader company objectives
• Monitor key performance indicators and drive continuous improvement initiatives
• Lead annual planning, budgeting, and performance management efforts

Operations Management

• Oversee daily operations to ensure efficiency, quality, and customer satisfaction
• Establish performance expectations, operational standards, and accountability measures
• Identify opportunities to improve processes, productivity, and resource utilization
• Ensure compliance with company policies, safety requirements, and operational procedures
• Support the successful execution of strategic and operational initiatives

Leadership & Team Development

• Lead, mentor, and develop managers, supervisors, and frontline employees
• Build a culture focused on accountability, collaboration, and continuous improvement
• Support succession planning and leadership development efforts
• Provide coaching and performance feedback to strengthen team effectiveness
• Foster employee engagement and retention through strong leadership practices

Culture & Employee Engagement

• Promote a positive and inclusive workplace culture
• Serve as a visible and accessible leader across all levels of the organization
• Support change management initiatives and organizational transformation efforts
• Build trust and credibility through consistent communication and leadership
• Strengthen alignment between leadership teams and frontline employees

Qualifications

• Bachelor’s degree in Business, Management, Operations, or a related field preferred
• 5+ years of leadership experience in an operational management role
• Experience leading multi-functional teams in field-service, operations, industrial, distribution, construction, manufacturing, or similar environments preferred
• Demonstrated success improving operational performance and team effectiveness
• Experience managing budgets, performance metrics, and business operations
• Strong communication, organizational, and problem-solving skills

Key Competencies

• Operational leadership and business management
• Team development and performance coaching
• Change management and organizational alignment
• Employee engagement and culture building
• Strategic thinking and execution
• Financial and operational accountability
• Relationship building and stakeholder management
• Strong emotional intelligence and interpersonal leadership

Work Environment & Travel

• Combination of office and operational field environments
• Regular interaction with employees, managers, customers, and leadership teams
• Fast-paced environment with evolving business priorities
• Periodic travel within the region as required

Compensation: 150K base + 30% bonus