Chief Operating Officer
Location: Southeast U.S.
Company Overview:
Our client is a fast-growing, privately owned home services company operating across multiple markets. Known for its commitment to operational excellence, customer satisfaction, and strategic growth, the company combines a high-performance culture with a strong focus on long-term scalability. The leadership team is focused on expanding through both organic growth and acquisitions while maintaining best-in-class service standards.
The Opportunity:
The Chief Operating Officer (COO) will serve as a key member of the executive leadership team, overseeing all day-to-day operations across service lines and geographies. This role is accountable for executing the company’s strategic vision, driving operational performance, and delivering sustainable growth. The COO will be instrumental in building a scalable operating platform through process improvements, talent development, and the integration of acquired businesses.
The ideal candidate has a proven track record of scaling multi-location field service operations, leading M&A integration efforts, and launching new market locations. This is a hands-on, high-impact role suited for a decisive, metrics-driven leader who thrives in a fast-paced, growth-oriented environment.
Key Responsibilities:
- Lead and manage all field operations, dispatch, warehouse, call center, and support functions
- Recruit, mentor, and develop high-performing leaders and managers across service lines
- Drive operational consistency, process improvements, and performance benchmarks across locations
- Oversee execution of growth strategies, including M&A integration and greenfield market launches
- Monitor KPIs, dashboards, and financial performance to ensure business objectives are met
- Partner with the CEO and executive team to translate strategic goals into actionable operational plans
- Ensure exceptional customer service through quality control, responsiveness, and communication
- Manage budgets, forecasts, and resource allocation in collaboration with the CFO
- Foster a culture of accountability, teamwork, and continuous improvement
- Implement technology and systems to improve efficiency, scalability, and reporting accuracy
Qualifications:
- 10+ years of senior operational leadership experience, ideally in home services, field service, construction, or related industries
- Management consulting background (strategy, operations, M&A, or performance improvement) strongly preferred
- Significant multi-location P&L management experience
- Proven success in M&A execution and post-acquisition integration
- Experience launching and scaling new markets or service lines
- Strong understanding of workforce management, dispatch, scheduling, and supply chain processes
- Excellent leadership, communication, and change management skills
- Proficiency with CRM, ERP, and operational management systems
- Track record of driving measurable results in growth-oriented environments
Compensation & Benefits:
- Mid $300ks OTE + LTIs
- Executive-level benefits package
- Opportunity to play a pivotal role in scaling a high-growth, private equity-backed platform