As an Operations & Support Engineer you will help ensure today is safe and tomorrow is smarter. Our work depends on a TS/SCI cleared Operations & Support Engineer joining our team to support our intelligence customer in Springfield, VA.

HOW AN OPERATIONS & SUPPORT ENGINEER WILL MAKE AN IMPACT

JOB DESCRIPTION

Ensure the safety and security of our nation as an Operations & Support Engineer. You'll apply the latest technology and will provide operational support to mission critical systems tasked with delivering intelligence products across the IC. Here, your work will have meaning and impact as you deliver your best every day.

As an Operations & Support Engineer you will help ensure today is safe and tomorrow is smarter. He or she will monitor, communicate and remediate service disruptions for responsible sites ensuring that functionality and uptime is sustained.

SPECIFIC DUTIES AND RESPONSIBILITIES:

• Supports existing regional staff located onsite to ensure applications and services running on-premise are functioning as expected.
• Serves as Tier 3 CONUS operations support to address technical issues or high impact incidents in conjunction with regional staff and leads.
• Captures "Lessons Learned" from incidents in the form of after action items providing feedback to the development team for fixes or enhancements while also maintaining a living set of playbooks to assist in future remediation that Tier 1 & 2 team members can utilize.
• Communicates across teams when an incident requires input and/or resolution from externals (ex. Application Owners, Networking, IDAM Providers)

EDUCATION:

• Bachelor's Degree in Computer Science, Engineering or a related technical discipline, or the equivalent combination of education, technical training, or work/military experience.

QUALIFICATIONS:

8+ years of related software development experience

Required Skills:

• Proficiency in system administration and maintenance
• Understanding of DevOps principles and tools (e.g., Docker, Kubernetes, Jenkins).
• Experience with Containerization and Kubernetes.
• Troubleshooting and problem-solving skills related to hardware, software and network issues.
• Ability to perform root cause analysis for system failures and implement corrective actions.
• Basic experience with scripting languages such as Python, Bash, or PowerShell.
• Capacity to make decisions under pressure and manage competing priorities.
• Strong communication skills to liaise with stakeholders and convey technical information effectively.
• Strong analytical and critical thinking skills.
• Ability to work independently as well as in a team environment.
• Customer-focused mindset with a dedication to meeting service level agreements (SLAs) and customer expectations.
• Active TS/SCI clearance required and eligibility to obtain a CI poly

Desired Skills:

• Experience managing container platforms (e.g., Openshift, Rancher)
• Strong experience with scripting languages such as Python, Bash, or PowerShell
• Ability to troubleshoot Postgres Databases
• Familiarity with graph databases (e.g., RedisGraph, Neo4j)
• Familiarity with messaging systems (e.g., Pulsar, Kafka, NATS JetStream)

Location: Customer Site

US Citizenship Required