Operations Manager

Full-Time | Onsite | San Francisco, CA

Salary Range: $77,000 – $82,400 annually

A San Francisco-based nonprofit organization is seeking an Operations Manager to oversee day-to-day administrative functions and provide support across operations, HR, and office management. This is a full-time, onsite role reporting directly to the Executive Director. The ideal candidate will be a proactive systems thinker with strong multitasking and communication skills, capable of handling responsibilities across multiple sites and supervising administrative staff.

Primary Responsibilities:

• Serve as the primary point of contact for daily operations and safety-related issues.
• Address and resolve staff and program participant concerns with discretion and skill.
• Administer benefits including health, dental, life, and retirement plans, and support open enrollment, COBRA, workers' compensation claims, and leave tracking.
• Coordinate onboarding and offboarding processes, including new hire orientations and exit interviews.
• Supervise front desk staff and delegate tasks through Asana or other project management tools.
• Oversee operational projects and ensure effective execution from start to finish.
• Manage offsite storage and lead the transition to a cloud-based system.
• Coordinate facility maintenance, equipment needs, IT infrastructure, and supplies.
• Approve operational invoices for processing via Sage.
• Support mail processing, safety initiatives, and compliance with city health mandates.
• Assist with special event coordination and facility rentals.
• Provide program coverage and support as needed.
• Participate in annual campaigns and community events.

Required Knowledge, Skills & Experience:

Project Management & Leadership:

• Minimum of 3 years of experience in operations and supervision.
• Ability to manage projects, build systems, and work collaboratively with teams.
• Experience resolving conflicts and interacting with individuals from diverse backgrounds.
• Ability to create work plans that improve office efficiency.

Communication:

• Strong written and verbal communication skills.
• Experience writing reports, procedures, and business correspondence.
• Ability to present information and respond to inquiries from staff, vendors, and the public.
• Comfort communicating regularly with executive leadership.

Technology:

• Proficiency in MS Office, Gmail, Zoom, and project management tools such as Asana.

Additional Details:

Work Environment:

• Must be able to work onsite Monday–Friday, 9:00 am–5:00 pm, with occasional evening and weekend event coverage.
• The position requires frequent sitting, typing, and occasional lifting (up to 25 lbs).
• Must be able to climb stairs to access the second floor.

Classification: Full-time, exempt, confidential position

Worksite: 100% onsite in San Francisco

This organization is an equal opportunity employer and values a diverse and inclusive workplace.