Sales Success Associate

Location: Denver, CO (or Hybrid/Onsite if applicable)

Industry: Motion Capture | Advanced Technology | Entertainment & Life Sciences

About the Company

We are a global leader in motion capture and 3D tracking technology, developing high-performance software and hardware used across film, gaming, engineering, biomechanics, robotics, and cutting-edge scientific research. Our technology is trusted by top studios, research institutions, and engineers worldwide, and our team is driven by innovation, collaboration, and customer success.

The Opportunity

We are seeking an ambitious, customer-focused Sales Success Associate to support our Sales, Support, and Customer Success teams throughout the full customer lifecycle. This role is ideal for someone who enjoys working at the intersection of sales, technology, and customer advocacy, and who wants exposure to advanced products used at the forefront of science and entertainment.

You’ll play a key role in qualifying opportunities, supporting the sales process, and ensuring a seamless experience for customers before and after the sale.

What You’ll Do

Sales Support

• Assist sales managers throughout the pre-sales process
• Prospect and track sales leads and opportunities
• Generate quotes and enter orders using CRM tools
• Create and manage opportunities in Salesforce
• Monitor bid sites and industry forums for new leads
• Prepare prospecting and pipeline reports
• Serve as a front-line contact for inbound sales inquiries
• Handle inbound and outbound calls with prospects and customers

Technical & Support Collaboration

• Develop a working understanding of complex technical systems and solutions
• Assist with system layouts and configuration testing
• Monitor support cases for sales-related follow-ups
• Support demo equipment, software licenses, and shared resources as needed

Customer Success & Advocacy

• Maintain proactive communication with customers post-sale
• Support customer onboarding and long-term success initiatives
• Coordinate with internal teams to resolve customer issues
• Analyze support data to improve customer experience and retention
• Act as an advocate for both customer needs and company goals

What We’re Looking For

Required Qualifications

• Bachelor’s degree in a technical or science-related field
• Strong written and verbal communication skills
• Professional, confident communicator at all levels
• Highly organized with strong time-management skills
• Self-motivated problem solver who works well independently and on a team
• Proficiency with Microsoft Office tools

Preferred Qualifications

• 2+ years of experience in technical sales, customer success, or technical support
• Experience with CRM systems (Salesforce, HubSpot, or similar)
• Familiarity with technical, design, or visualization software
• Interest in advanced technology, engineering, or scientific applications

Why Join Us

• Work with cutting-edge technology used in film, gaming, and scientific research
• High exposure to sales, technical teams, and enterprise customers
• Strong growth potential into sales, customer success, or technical roles
• Competitive benefits including medical, dental, disability coverage, 401(k) match, and generous time off
• Collaborative, innovative, and supportive team culture

Apply if interested!