THE COMPANY

Our client has been at the forefront of CRM and marketing automation for nearly 40 years, empowering small and mid-sized businesses to grow smarter and faster. With the recent launch of their next-generation cloud solution, they are unlocking new opportunities for clients to scale with powerful automation, intuitive mobile features, and deep integrations.

THE JOB

As an Account Manager, you will be the bridge between past dissatisfaction and future loyalty, specializing in re-engaging inactive or churned accounts to bring them back into the active customer base.Your goal is to turn "no" into "yes" by demonstrating how the company's evolved products and services now meet their specific business needs.

Key responsibilities include:

• Execute high-volume outbound campaigns to re-engage dormant clients via phone and virtual meetings
• Confidently address past pain points and clearly communicate new product features, updated pricing, or service improvements
• Maintain precise records in the CRM, capturing updated contact info and detailed feedback on why customers choose to return or remain inactive
• Building strong relationships with business owners and decision-makers to uncover expansion opportunities.
• Driving upsells, cross-sells, and package upgrades
• Partnering with marketing on targeted call campaigns and webinar follow-ups.
• Consistently meeting and exceeding monthly quotas

THE QUALIFICATIONS

• 2–4+ years of B2B account management, upselling, retention, or renewal experience
• SaaS, CRM, or martech background strongly preferred.
• Demonstrated ability to build trust, uncover client needs, and drive consultative growth conversations.
• Salesforce experience highly preferred.
• Coachable, relationship-driven, and resilient.
• Strong ability to manage high-volume accounts with a growth-focused mindset.
• Resilient, empathetic, tech savy and highly motivated
• Be located in Phoenix or Scottsdale AZ preffered (onsite)

THE BENEFITS

• OTE 100k-120k (base salary + commissions)
• Quota-based variable pay with uncapped commissions; OTE easily into six figures for top performers.
• Monthly commission payouts with quarterly accelerators and additional spiffs.
• Full benefits package including medical, dental, and 401K.
• Clear career path into senior account management or leadership roles.