Our Client:

Our Client is one of Australia’s largest, privately-owned, international freight forwarding companies and a leading player as a wharf cartage carrier. They provide a complete end-to-end service offering inclusive of pick up at origin, air freight and sea freight, customs clearance, warehousing and transport.

Responsibilities:

• Working in a team to deliver accurate and timely assistance and updates on customer inquiries and transport order statuses to clients.
• Communicate effectively, both verbally and in writing, with internal and external stakeholders.
• Organise load plans and local transport
• Take a proactive approach to enhance customer service delivery continually.
• Take charge of customer service delivery and adeptly resolve any issues that arise.

Requirements:

• While knowledge of logistics and road transport is beneficial, it's not a must.
• Any previous experience in customer service within an operational environment is highly regarded.
• Proficiency in using computer systems.
• A customer-focused mindset, including the ability to adapt service levels and communication styles to meet diverse customer needs.
• Excellent attention to detail and communication skills.
• Proficiency in phone communication.
• Ability to thrive in a team environment and build effective working relationships.
• Strong prioritisation skills and the ability to meet deadlines in line with customer service principles.
• Excellent self-management skills, including the ability to work autonomously and manage fluctuating workloads.

How to Apply:

Hit "Apply now" to embark on an exciting career journey. Applications will be reviewed on a rolling basis until the position is filled. We look forward to hearing from you! Alternatively for more information email Cristina@hpeople.au.