Job openings

Customer Service

• Provide administrative support and manage customer relations, primarily with end-users and prospects in the market.
• Collaborate closely with all functions in Japan (Sales, Merchandising, and Marketing).
• Process service-related tasks in Salesforce Service Cloud. Prepare weekly and monthly reports on service performance, both qualitative and quantitative.
• Assist in resolving customer concerns or issues, ensuring high standards of customer satisfaction are maintained.

Operations

• Coordinate local inventory control and logistics in daily cooperation with the Logistics Team and warehouse
• Maintain and update the local inventory list (currently in Excel) and distribute it to all retailers twice a week.

Administration

• Perform finance-related system tasks, including PO creation and invoice processing
• Oversee office maintenance and provide ad-hoc assistance as requested.

Competencies Required:

• Native-level Japanese
• Business-level English
• Strong IT and system literacy
• Computer proficiency: Excel and PowerPoint are mandatory; ability to quickly learn and work with service systems

Work Location:

Tokyo, Japan (On-site work required)

Preferred Personal Attributes:

• Positive and proactive mindset
• Strong communication skills
• Assertive and self-assured
• Self-starter with the ability to learn quickly