Job openings

Role: Technical Support Engineer – Taiwan

Key Responsibilities

• Provide technical support to customers, including troubleshooting, diagnosis, and issue resolution
• Support installation, maintenance, and repair of equipment/products at customer sites
• Work closely with sales and engineering teams to resolve technical issues and improve customer satisfaction
• Deliver product training and technical guidance to customers and partners
• Assist in pre-sales activities, including technical presentations and product demonstrations
• Maintain accurate service records and prepare technical reports
• Support after-sales service and ensure timely response to customer inquiries
• Participate in continuous improvement of service processes and product feedback

Requirements

• Bachelor’s degree or above in Engineering (Electrical, Mechanical, Electronics, or related)
• Experience in technical support, field service, or related roles
• Strong troubleshooting and problem-solving skills
• Good communication skills in Mandarin and English
• Customer-oriented with strong interpersonal skills
• Willingness to travel within Taiwan (minaly Hsinchu, Taoyuan and occasionally overseas if required)
• Experience in PCBA/ equipment / industrial products is a plus