Director of Operations - For a Premier Restaurant Group!
We are an ambitious restaurant group with three established locations in the Grand Rapids area, committed to becoming the #1 hospitality destination regionally and beyond. Our culture is built on delivering exceptional guest experiences through high-caliber service and operational excellence. We're expanding with plans for two additional locations and seeking a visionary leader to guide our growth.
Position Overview:
We are seeking an experienced Director of Operations to lead our restaurant group's strategic vision and day-to-day operations. This role oversees approximately 250 team members across our locations and will be instrumental in scaling our operations as we expand. The ideal candidate will be a hospitality industry veteran who thrives in dynamic environments and is passionate about building upon our already strong foundation.
Key Responsibilities:
Strategic Leadership
- Develop and execute comprehensive operational strategies to position the company as the premier hospitality group in the region
- Lead expansion planning and implementation for new locations
- Drive revenue growth and operational efficiency across all properties
Team Development & Culture
- Identify, nurture, and develop talent throughout the organization
- Foster internal growth opportunities and career advancement pathways
- Maintain and elevate our high-caliber hospitality culture
- Build and lead a management structure capable of supporting expanded operations
Operational Excellence
- Oversee daily operations across all locations, ensuring consistency in service and quality
- Implement systems and processes that support scalable growth
- Monitor financial performance and operational metrics
- Ensure compliance with all regulatory and safety requirements
Guest Experience
- Maintain unwavering focus on exceptional guest satisfaction
- Establish service standards that reflect our commitment to hospitality excellence
- Address and resolve operational challenges that could impact guest experience
Qualifications:
Required Experience & Skills
- 5+ years of progressive leadership experience in upscale/fine dining hospitality operations
- Proven track record managing multi-unit restaurant operations
- Experience overseeing teams of 100+ employees
- Strong financial acumen with P&L management experience
- Demonstrated success in scaling restaurant operations
Leadership Qualities
- High emotional intelligence with exceptional interpersonal skills
- Ability to remain calm and decisive in high-pressure, fast-paced environments
- Strategic thinker who can balance big-picture vision with operational details
- Natural talent developer with a passion for mentoring and growing teams
- Unwavering commitment to hospitality excellence
Cultural Fit
- Deep appreciation for the art of hospitality and guest service
- Bib Gourmand-level service mindset focused on exceptional experiences
- Resilient leader who thrives in dynamic environments
- Alignment with our values of putting guests first while developing our people
What We Offer
Compensation & Benefits
- Competitive base salary: $120,000 - $140,000
- Possible incentive opportunities
- Comprehensive benefits package
- Growth opportunities within an expanding organization
Professional Environment
- Join a company with high standards and equally high support
- Opportunity to shape the future of a growing hospitality group
- Collaborative leadership team committed to excellence
- Resources and backing to implement strategic initiatives
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