SERVICE MANAGER – FOH Established High-Volume Casual Dining Group | Detroit Metro Area, MI

POSITION SUMMARY

Accountable for all FOH operations and is responsible for ensuring legendary food and legendary service is delivered daily through our legendary people. Accountable for the management of all FOH employees on a day-to-day basis.

ESSENTIAL FUNCTIONS

• Accountable for driving sales and guest satisfaction
• In conjunction with all management, enforces compliance with all employment policies in area of responsibility
• Oversees/approves all FOH systems
• Responsible for providing or directing all FOH training
• Inspires staff to deliver service at the pace and effectiveness to meet or exceed operational standards for legendary service and to improve sales
• Ensures 100% table visitation during shifts in order to develop a deep understanding of the local customer base, develop successful sales-driving strategies, and obtain real-time feedback for staff performance improvement
• Manages liquor orders and controls liquor costs
• Assists with the development of all (FOH and BOH) key hourly employees, assistant managers, and hourly employees
• Reviews applications and decides which FOH applicants to interview; interviews those selections and provides recommendation on hiring and/or makes hiring decisions
• Responsible for performance management of FOH staff, in conjunction with ASM (where applicable), including performance evaluations, coaching, and discipline
• Cross-trains FOH employees and oversees their development
• Directs work for FOH employees including setting hours and weekly schedules and assigning tasks before, during, and after open hours of the restaurant
• Creates a fun, safe environment by following our core values and operational goals, and implementing contests, theme nights, and incentives for the staff
• With assistance of ASM (if applicable), responsible for ensuring that cleanliness of restaurant and safety of guests are maintained at all times
• Understands, manages, and practices safe food handling procedures
• Manages compliance with Responsible Alcohol Service training requirements

POSITION QUALIFICATIONS

• Education: High School Diploma or GED
• Experience: 2+ years as a Service Manager or Assistant Service Manager in a full-service restaurant concept
• Computer Skills: Word, Excel
• Other Skills: Ability to multi-task in a high-pressure environment; outgoing and personable; strong organizational and communication skills; ability to problem-solve and handle high-stress situations

WORK ENVIRONMENT

A restaurant environment. This job description includes essential functions and basic duties and is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document is not a contract of employment, and the Company reserves the right to change this job description and/or assign tasks as deemed appropriate.

COMPENSATION & BENEFITS

• $65,000 – $90,000 total compensation (base salary $50,000 – $55,000 + $15,000 – $30,000+ in monthly bonus)
• $2,500 RSU (stock) grants annually
• 4% 401(k) match
• Weekly pay
• Comprehensive health benefits package — premiums typically $3,000 – $6,000 lower than industry competitors with stronger coverage
• PTO
• And more!